Description: The Disaster Case Management Supervisor will provide support and supervision to direct service team in ensuring individuals and families affected by Hurricane Harvey receive an equitable opportunity to access holistic services and resources to achieve recovery and self-sufficiency. Service areas include Fort Bend and Harris counties; may also be responsible for other counties. Please note: this is a temporary position lasting through February 2020.

Main duties include:

Supervises and mentors direct services team and support staff

Trains and provides technical assistance and support to team

Represents the Alliance with governmental agencies, VOADS, LTRCs, and partner agencies at meetings in various counties

Forms partnerships for collaboration and direct referrals

Is responsible for day-to-day management of worksite(s)

Stays current on resources, policies, program implementations, and issues and updates team of changes in a timely manner

Reviews case files and provides constructive and timely feedback to Disaster Case Managers

Leads outreach activities to identify isolated communities still recovering from Hurricane Harvey

Provides on-going program evaluation and recommendations to the Vice President & Counsel

Serves as a mediator in the event of conflicts

Prepares and submit weekly, monthly, quarterly and other periodic reports as required; produces ad hoc reports as requested

Completes other duties as required

Required Qualifications and experience at this Level

Experience working in areas of case management, disaster recovery and/or advocacy required

Prior supervisory experience required

Bilingual, bicultural preferred

College degree

Ability to work independently and as part of a team

Willingness to work flexible hours

Superb interpersonal, time management and organizational skills

Proficiency in Microsoft Office

Strong attention to detail, meets deadlines and follows up in a timely fashion

Valid driver’s license, clean driving record, automobile liability insurance, and a vehicle

A demonstrated commitment to public service and fostering a welcoming community