Passionate about making a difference, connecting with people, and playing a vital role in a dynamic legal team? We have an opportunity that might be just the right fit for you! We are a boutique family law firm located in the vibrant city of Houston, Texas, and we're seeking a Telephone Intake Specialist to join our dedicated team. This role is not only about answering incoming calls and emails from prospective new clients; it's about being the first point of contact, providing crucial information about our firm and services, and building a friendly and engaging rapport. You will have the opportunity to showcase your excellent communication skills by screening potential clients, answering inbound calls, making outbound follow-up calls, and maintaining detailed records of all communications. Plus, earn extra compensation each week for your diligent work! If you're an organized, enthusiastic individual who enjoys engaging in meaningful conversations, apply now! Responsibilities: • Answer incoming calls and incoming e-mails from prospective new clients to set appointments • Interview and screen prospective new clients while building rapport with friendly, engaging communication • Provide information about our law firm and its services • Make outbound calls and follow up with prospective new clients • Maintain telephone notes and other records of communication with prospective new clients • Other related tasks Qualifications: • Prior Family Law experience is a super plus! • Prior outstanding customer service or sales experience • Mature • Empathetic and compassionate personality • Ability to build rapport with clients • Positive and professional demeanor • Excellent written and verbal communication skills • High school diploma or equivalent required, Associate’s Degree or higher preferred • Ability to quickly learn computer software • Proficient in Microsoft Outlook operating systems • Ability to type 45+ WPM • Ability to prioritize and multitask Compensation: $16 - $18 hourly + bonus

• Answer incoming calls and incoming e-mails from prospective new clients to set appointments • Interview and screen prospective new clients while building rapport with friendly, engaging communication • Provide information about our law firm and its services • Make outbound calls and follow up with prospective new clients • Maintain telephone notes and other records of communication with prospective new clients • Other related tasks