IN JULY 2020, THE ART INSTITUTE OF AUSTIN WILL BE MOVING FROM ITS CURRENTLY LOCATION TO BASTROP, TEXAS. THE NEW LOCATION WILL INCLUDE STATE OF THE ART FACILITIES AT MULTIPLE LOCATIONS INCLUDING THE LOST PINES ART CENTER, 921 MAIN STREET, AND NEW REPUBLIC STUDIOS.

SUMMARY:   The successful candidate will be responsible for answering all switchboard phone calls and providing service to all incoming visitors.

Incumbent must assure that The Art Institutes philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.

KEY JOB ELEMENTS: 

1. Responsible for answering incoming calls. Route calls promptly and correctly to the proper staff person or voicemail, correctly and politely take messages when necessary.
2. Greet visitors in a friendly, welcoming and professional manner and direct them to their proper destination.
3. Assist as necessary with special admission events.
4. Assist with data entry and special projects as needed.
5. Assist with the execution of direct mail and bulk mail projects.
6. Perform any other duties as needed.

REPORTS TO:  Director of Enrollment

INTERACTS WITH:  All staff of the department and interacts with school personnel

JOB REQUIREMENTS (KNOWLEDGE, SKILLS AND ABILITIES):

Knowledge:

a) High School Diploma or equivalent.

b) Experience with a multiple line busy switchboard.

Skills:

a) Strong communication skills.

b) Strong customer service and organizational skills.

c) Basic computer literacy and ability to type a minimum of 30 words per minute.

d) Professional telephone manner.

Abilities:

a) Ability to interact effectively as a member of a team and work collaboratively with other departments.

b) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.

c) Ability to manage multiple tasks and work under pressure.

d) Must be flexible and willing to assist with various clerical functions.