SUMMARY: The successful candidate will be responsible for answering all switchboard phone calls and providing service to all incoming visitors.
Incumbent must assure that The Art Institutes philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
KEY JOB ELEMENTS:
REPORTS TO: VP, Campus Operations
INTERACTS WITH: All staff of the department and interacts with school personnel
JOB REQUIREMENTS (KNOWLEDGE, SKILLS AND ABILITIES):
Knowledge:
a) High School Diploma or equivalent.
b) Experience with a multiple line busy switchboard.
Skills:
a) Strong communication skills.
b) Strong customer service and organizational skills.
c) Basic computer literacy and ability to type a minimum of 30 words per minute.
d) Professional telephone manner.
Abilities:
a) Ability to interact effectively as a member of a team and work collaboratively with other departments.
b) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
c) Ability to manage multiple tasks and work under pressure.
d) Must be flexible and willing to assist with various clerical functions.