Job Description

_                                            I AM PASSIONATE ABOUT HELPING OTHERS.                                                         I HAVE EMPATHY.                                                  I EXCEL AT COMMUNICATING._                                           IF THIS DESCRIBES YOU, OUR VETERANS NEED YOU!

The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available. AT BOWEN, YOU WILL GET:

• $15.13/ HR.
• 12 PAID HOLIDAYS
• MEDICAL, DENTAL, LIFE INSURANCE, AND MORE FOR FREE
• BONUSES

**We are only hiring team members that live in the Salt Lake City Area at this time. INTERESTED? READ ON... The Customer Service Representative provides front-line operational support for the Veterans Experience Office’s premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives. Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Salt Lake City office and may be relocated there permanently after social distancing restrictions have been lifted. CORE FUNCTIONS AND RESPONSIBILITIES:

• Understand and explain Department of Veterans Affairs (VA) services or procedures
• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
• Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS:

• Six months of work experience in customer service and call center environment
• Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Ability to work under pressure including calm and effective dealing with escalating or difficult calls
• Capability to "think on your feet" to offer additional solutions to problems
• Detail-oriented with strong organizational and time-management skills
• Excellent verbal, interpersonal and written communication skills
• Familiarity with the military and veteran community programs is a plus
• U.S. Military Veteran or Veteran family members receive additional consideration
• Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
• Proof of eligibility to work in the United States

The Bowen Group gives preferential consideration to U.S. Military Veterans or Veteran family members. BOWEN PERKS:

• Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
• Group Life insurance - Employee Premiums 100% paid by Bowen!
• Short-term Disability - Employee Premiums 100% paid by Bowen!
• Generous vacation and sick leave
• 12 Paid Federal Holidays
• 401(k)
• Attendance Bonuses!

Company Description

Our History and Mission Marine Corps spouse, Debbie Mayberry, laid the foundation for The Bowen Group in 2004 during her husband’s deployment to Iraq. Guided by her passion for service and her knowledge of the needs of the military community, Debbie used her wellness expertise, counseling background and military-spouse experience to open doors as she began to “serve those who serve.” What started as a small operation at her kitchen table — developing the Department of Defense’s first casualty-assistance guide to help military spouses understand and access their benefits after the military service-related death of a loved one — quickly morphed into a need for more manpower and more space to handle her rapidly growing company. As Bowen expanded, we have attracted a diverse, talented team who shared her passion for strengthening the health and wellness of military service members, veterans, and their families. Today, The Bowen Group is a recognized expert in military family support. We share the common mission of providing best-in-class solutions for our customers. Our Culture At Bowen, we are passionate about our work and living our tagline of “Serving our country. Serving our community.” We thrive on respect, trust, and communication, sharing lessons learned, and incorporating best practices. We believe in working hard, playing hard, and helping those less fortunate. Whether we are attending training, sharing lunch, going out to a company dinner, or participating in a philanthropic or sports event, we share a common purpose — working together to be the best we can be.