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Agency Complaints Specialist

The CSI Companies

Agency Complaints Specialist

New York, NY +3 locations
Full Time
Paid
  • Responsibilities

    Job Description

    ARE YOU EXPERIENCED HANDLING ESCALATED CUSTOMER COMPLAINTS IN THE FINANCIAL SERVICES INDUSTRY? ARE YOU ACTIVELY LOOKING FOR REMOTE WORK IN AN EXCITING AND GROWING WORK ENVIRONMENT? LOOK NO FURTHER!

    CSI FINANCIAL IS ACTIVELY LOOKING FOR EXPERIENCED AGENCY COMPLAINTS SPECIALISTS TO INVESTIGATE AND RESPOND TO WRITTEN REGULATORY COMPLAINTS FILED BY CUSTOMERS AGAINST AN EXCITING AND GROWING FINANCIAL TECHNOLOGY LEADER. STRONG WRITTEN COMMUNICATION SKILLS AND FINANCIAL EXPERIENCE ARE NEEDED TO ATTAIN THE BEST POSSIBLE RESPONSE AND PROFESSIONAL RESOLUTION TO ESCALATED CUSTOMER ISSUES. CANDIDATES MUST BE COMFORTABLE PASSING A ONE-HOUR WRITTEN ASSESSMENT DURING THE INTERVIEW PROCESS.

    PAY RATE: Up to $40/hr. depending on previous experience

    POSITION TYPE: Contract

    JOB DESCRIPTION:

    • Remote position from anywhere in the United States
    • Provide detailed written analysis and professional response to customer complaints filed with a state or federal regulator in a timely manner
    • Follow professional and organizational guidelines when communicating with customers to conduct the best complaint resolution possible
    • Track all customer complaints and utilize problem-solving skills when handling customer complaints.
    • Participate in team meetings as necessary to improve operations

    JOB REQUIREMENTS:

    • 4 years of regulatory, compliance, legal, audit, risk management, or escalated complaints experience, preferably in a financial institution
    • 2 years’ experience responding to regulatory complaints
    • Knowledge of banking and deposit compliance (Reg E and UDAAP)
    • AML only experience will not be qualified for this position
    • Strong communication skills, both written and verbal
    • Strong attention to detail and self-motivation
    • Technically savvy and easily able to adapt to a changing environment
    • Ability to work well in a fast-paced environment

    Company Description

    At The CSI Companies, we provide comprehensive staffing solutions to companies nationwide through our four specialty divisions: • CSI Financial • CSI Healthcare IT • CSI Professional • CSI Tech In 2010, The CSI Companies became a part of Recruit Global Staffing, now RGF Staffing, active in Asia, Europe, North America and Oceania. RGF Staffing, a part of Recruit Holdings Co., Ltd, ranks as one of the largest staffing companies in the world. As a member of the RGF Staffing family, we can extend the benefits of global recognition and universal resources to our valued clients and candidates.

  • Locations
    San Jose, CA • Atlanta, GA • New York, NY • Dallas, TX