Job Description
The CSI Companies is hiring a SALES SUPPORT / CUSTOMER SERVICE REPRESENTATIVE for our Fortune 100 healthcare client in PHOENIX, AZ (NEAR THE INTERSECTION OF E ROESER RD AND S 48TH ST).
As one of the most respected and innovative healthcare companies in the world, you will state of the art training within a compassionate company culture, that will allow you to expand your skillset for the future of your career. When future employees see this experience on your resume, you will be a step ahead of the rest.
As the leading health care organization in the United States, this company focuses on advancing health equity, addressing systemic issues that cause health disparities, and closing gaps in care for the most vulnerable populations. This goal cannot be accomplished without their 125 clinicians, 40k customer service, and 30k technologist all serving 142 million individuals.
TITLE OF JOB: SALES SUPPORT / CUSTOMER SERVICE REPRESENTATIVE
PAY: $16-16.50 an hour (overtime will be paid at 1.5 times the normal hourly pay rate).
HOURS: Full Time – Training is Monday-Friday 8AM-4:30PM, after training shifts are available between 7AM-8PM.
Looking for someone that is open to working overtime as needed.
STATUS: TEMP TO PERM POSITION. This position will go permanent with this Fortune 100 company, and upon hire they will be eligible for outstanding benefits, 3 weeks of PTO, extremely low full coverage medical coverage, and much more! When you covert, this could very likely be eligible for pay increase as well.
LOCATION:
PHOENIX, AZ (NEAR THE INTERSECTION OF E ROESER RD AND S 48TH ST).
EFFECTIVE DATE / TENTATIVE START DATE: Interviewing Immediately
JOB DUTIES: Handling in-bound phone calls professionally, while providing excellent customer service Research and resolve sales agent’s questions relating to: how to use self-service tools, member concerns, Medicaid and Medicare verification, application status/eligibility, onboarding and certification processes, and commission inquiries Document call resolution of each contact in various systems in a clear and concise manner Demonstrate the ability to provide a quality experience for all our customers Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis.
REQUIREMENTS
At least 1 year of customer service in a call center / contact center environment.
Ability to communicate clearly and concisely
Strong computer skills such as Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to learn new computer applications quickly
High school diploma or equivalent (GED)
PREFERRED QUALIFICATIONS Medicare, insurance or healthcare experience is preferred.
WHO SHOULD APPLY?
If you have experience in inbound customer service in a call center, have experience as a CSR, healthcare custom service, enrollment, provider customer service, insurance, patient accounts, healthcare financial services, medical A/R billing, or claims experience as well as excellent computer and grammar skills, we would love for you to apply!
Apply to become part of the team that is not only changing people’s lives for the better but changing the health care system for the next generations to come.
ABOUT US
THE CSI COMPANIES is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
BENEFITS OFFERED:
Company Description
About Us The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted. Benefits Offered: Weekly pay Medical, dental, and vision coverage Voluntary Life and AD&D coverage Paid Training Opportunity for advancement upon performance and availability For additional information, please apply!