Job Description

Are you an experienced Customer Service Representative looking to grow your career? TITLE OF JOB: Customer Service Representative II PAY: This position pays a competitive salary based on experience HOURS: Full Time; Mon-Fri, 12:30p-9p with potential for some Saturdays STATUS: 1-year contract LOCATION: Remote EFFECTIVE DATE / TENTATIVE START DATE: Interviewing as soon as possible

WHO SHOULD APPLY?

If you are/have:

• Verifiable high school diploma/GED is required; Associate’s or Bachelor’s is highly preferred
• 4-6 years of customer service experience
• 2+ years of technical support experience

We would love for you to apply to join a company who provides an inviting atmosphere in which to work and our people bring a wealth of experience, creativity, and enthusiasm to their jobs.

REQUIRED JOB DUTIES:

• Interacts with customers; gives information in response to inquires about accounts, products, and services.
• Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

OTHER QUALIFICATIONS

• Strong written communication skills
• Excellent collaboration and teamwork is required

Company Description

At The CSI Companies, we provide comprehensive staffing solutions to companies nationwide through our four specialty divisions: • CSI Financial • CSI Healthcare IT • CSI Professional • CSI Tech In 2010, The CSI Companies became a part of Recruit Global Staffing, now RGF Staffing, active in Asia, Europe, North America and Oceania. RGF Staffing, a part of Recruit Holdings Co., Ltd, ranks as one of the largest staffing companies in the world. As a member of the RGF Staffing family, we can extend the benefits of global recognition and universal resources to our valued clients and candidates.