THE CSI COMPANIES IS ACTIVELY SEEKING A REMOTE CLIENT SERVICES SPECIALIST.
The Customer Service Representative (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions..
DUTIES:
- Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand.
- Ability to retain information on fundamental benefit plan concepts.
Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word.
- Ability to use dual monitors.
Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high volume environment.
- Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
- Professional demeanor: Exceptional organizational skills, Must be able to display a positive attitude in a fast paced environment;
- Ability to communicate efficiently and effectively with all levels of personnel
Schedule flexibility within Service Center hours of operation is required
REQUIREMENTS:
- Verifiable high school education or equivalent
- Level 3: Industry (benefits/provider services) experience ideal (this can be a higher rate)
- Level 2: Call center customer service experience: 3 years preferred; high volume environment preferred
- Level 1: Customer service experience required: hospitality, retail)