We are a (mid sized but not too big to care company) in need of an enthusiastic Office Assistant/Customer Service Representative who loves to help customers, recruit, organize, and doesn't mind getting his or her hands dirty. As the leader in the residential cleaning industry, The Cleaning Authority offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic team. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

You would need to work M-F from 9:30am – 6:30pm (1 hour lunch break) in our office at 5555 North Lamar Blvd. Suite E117. Austin, TX 78751. Our company has about 65 employees and 2 managers. If you are a self-starter who can multi-task and work well under pressure you have an opportunity for rapid growth resulting in a corresponding pay increase.

Requirements:

At least 18 years old

Have a high school diploma or GED

Can use a computer and navigate the internet

Are adaptable to changing situations

Have the ability to multi-task and work at a fast pace; self-reliant

Can pass a drug test and a criminal background check

Have minimum of two years of customer service experience

Are incredibly organized

Have Reliable transportation

Bilingual

Must complete the video interview

Responsibilities:

Ability to navigate through multiple computer applications with speed and accuracy.

Ability to accept and implement feedback in order to achieve individual and team performance goals.

Maintain excellent customer service and professionalism for employees and customers of many different personality types.

Work with customers to resolve inquiries via phone and email. Provide troubleshooting assistance to customers.

Ability to read and interpret documents. Solid problem solving and organization skills a must.

Consistently perform daily tasks which require strict schedule adherence, while allowing schedule flexibility in order to meet business needs.

Recommend solutions that best suit clients’ needs, while keeping business goals in mind

If you meet the above requirements and are ready to work for a locally owned Top Three franchise of the second largest residential cleaning company in the world we would love for you to apply!

Your day will consist of answering customer questions via phone and email in a pleasant, friendly and prompt manner, receiving (and recruiting) applicants, assisting with laundry, preparing team paperwork for the following day, and assisting cleaners via telephone. You must be a positive and helpful person (go-getter) who is up for the challenge of dealing with the occasional difficult client. It is a very fast paced and fun work environment so no bad attitudes or complainers!

After settling into the position you will need to have confidence in your ability to diagnose issues as they arise. Your training will include mastering our cleaning system. You will be fast-tracked through our 20-day house cleaner training program in 5 days. For this you should be detail-oriented, not easily distracted and definitely not afraid to ask questions.

Office training will take place with the office manager and operations assistant.

Daily tasks will include:

Primarily:

Manage our Call Center Message Board (Our call center receives prospect calls and overflow customer calls.)

Provide same day responsiveness to customer and prospect inquiries

Enter data and summaries of all client interactions.

Print discipline reports and other employee performance reports

Properly reschedule and cancel cleans.

Answer billing, account, and online-website questions.

Schedule One-Time-Only and Initial Cleans.

Respond to applicant email inquiries and phone calls

Assist other office staff as needed, delegating escalated customer issues as necessary.

Ask for help where needed so all customers and prospects receive timely, caring, and thorough responses.

You will also assist other office staff with:

Put away keys from previous day

Prepare daily paperwork and keys for cleaning teams for the following day

Manage the teams' laundry and mops (we run ~4 loads laundry per day)

Tidy the office inside/outside

Restock all paperwork

Translate cleaning instructions

Make deliveries to teams in field

Manage employee photos and team board

Maintain laundry equipment

Respond to calls and questions from cleaners

Clean houses as needed as a backup when short staffed