General Manager Job Description
I. Key job tasks of general manager job description
Provide leadership to the organization by assisting the business owner and directing the management team with the development of short term plans that support long range and annual strategic plans. Evaluate and report progress on implementation of these plans.
Employee development and training, hiring and terminations;
Manage healthcare and employee benefit programs
Policy development and implementation;
Formally document job descriptions and implement employee performance reviews for every job;
Weekly/Monthly/Quarterly/Yearly Meetings –preparing agendas, document accomplishments, plans in process, milestones, new objectives, etc.
Coordinate and monitor the work of all employees.
Monitor performance and implement improvements.
Ensure quality of service provided.
Manage quality and efficiency of all employees.
Provide training and support.
Manage maintenance of a 30 car fleet. Manage daily challenges such as flat tires, dead batteries accidents, etc..
Managing the key system for the clients’ homes
Manage customer breakage and property damage resolution
Understand and master the logistics of scheduling and be able to make changes throughout the day to ensure customers are getting cleaning teams to their homes at appropriate times.
Oversee all phone and electronic communications with customer base
Follow up with all customer requests and all related customer service issues
Manage customer support from initial sales contact through duration of service
Manage marketing and sales efforts
Maintain and or improve profits margins;
Report to owner monthly on deviations from the financial budget.
Maintain general oversight and insure A/R, A/P, Inventories are correct;
Address IT/Phone/Tablet/Camera issues as they arise;
Research new tools and equipment as necessary to accommodate growth.
II. Qualifications
A minimum of five years of experience in management, planning and financial oversight.
A minimum of five years of experience in personnel management, including hiring, supervision, and evaluation.
College graduate or equivalent experience.
Proven skills in business leadership and financial management.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Excellent, proven interpersonal, verbal and written communications skills.
Demonstrated ability to manage and supervise a staff team.
Effective problem solving and mediation skills.
Demonstrated ability to share skills and knowledge with others.
Proficiency with office computer equipment and software.
Demonstrated ability to multi-task and work in a fast-paced office setting.
Proven ability to cope with conflict, stress and crisis situations.
Bilingual in English and Spanish is a strong plus.
III. Compensation and benefits
Compensation DOE – Base Salary and Incentive Plan.
Opportunity for significant compensation growth
Medical Benefits Package.
Vacation, Sick Days, Holidays.
About Us:
The Cleaning Authority is one of the nation’s leading residential cleaning franchises currently with 210 offices. Nationally we service over 100,000 customers and average 42,000 cleans per week. We have a history of excellence and dedication to our clients, providing professional and high-quality house cleaning services across America. The Cleaning Authority, Austin was opened in 2003, is one of the top three offices nationwide, and currently provides service to over 1000 clients. We are the ten-time recipient of the “Mark of Excellence” award, were Franchise of the Year in 2007, and currently the owner serves as the national chairman of the Franchise Advisory Council.
The residential cleaning industry is one of the fastest growing industries in the US. As American families get busier and busier, home cleaning services are no longer looked upon as a luxury. In addition, this industry cannot replace hard working dedicated employees with automated technologies. There is unlimited potential for the Austin office to continue to grow and expand.