Job Description

This position is for the following counties, Walker, Catoosa, Murray, Whitfield, and Bartow.

 

 

 

POSITION DESCRIPTION/ HIRING PROFILE

 

POSITION TITLE:

Support Coordinator

DEPARTMENT:

Community Care

REPORTS TO:

Team Leader

SUPERVISES:

N/A

LOCATION:

GEORGIA

DATE:

 

 

 

 

ABOUT US:

 

The Columbus Organization is a group of caring professionals whose mission is to assist children and adults with physical and intellectual disabilities achieve independence through a life that is meaningful to them. With a person-centered planning & thinking approach, it is our vision to be recognized as an organization that transforms individuals’ lives and provides families the peace of mind in knowing their loved one has a voice and a valued role in their community.

 

POSITION SUMMARY:

 

This individual will make a difference in the lives of many by assisting people with intellectual challenges and developmental disabilities to access and coordinate needed supports and services in community settings. Knowledge of social, economic, health or rehabilitative services objectives is important, as is knowledge of methods of compiling, organizing and analyzing data.  This person must have strong problem-solving skills and the ability to plan and develop programs or program components.  The case manager must evaluate and monitor service delivery and must possess the ability to provide technical assistance regarding program and client issues.  An effective communicator, this person will be able to establish and maintain effective working relationships with others and to understand and apply applicable rules, regulations, policies and procedures.

 

 

 

 

 

 

 

RESPONSIBILITIES:

• Assists people with intellectual challenges or developmental disabilities to access and coordinate needed supports and services in community settings.

• Coordinates and facilitates all activities related to gathering information to be included in the support plan.

  • Arranges and obtains clinically pertinent assessments.
  • Reviews clinical information and recommendations for interventions and services prior to the ISP meeting.

• Assists the person, family or advocate to identify and access the most cost-effective services and community supports based on the individual’s and family’s interests and preferences.

  • Assists individual and family in applying for/maintaining Medicaid Eligibility.
  • Accesses community and internal agency resources (clinical professionals, etc.) in the process to identify and attain needed services.
  • Monitors annual Medicaid redetermination dates and assist the individual in completing necessary paperwork and submission.
  • Maintains necessary documentation regarding eligibility in individuals’ charts.
  • Checks the Georgia Health Partnership web site monthly to detect issues/concerns related to eligibility.

• Oversees the person’s participation in the services, supports and activities delineated within the ISP. 

  • Determines the extent to which support and services meet the needs and expectations of the individual and family.
  • Visits and meets with the individual at the individuals, families, or guardian’s request, or when there is a need to meet.
  • Makes accommodation to schedule ISP meetings in accordance with family availability as to allow for their participation.
  • Ensures at least an annual review/update that summarizes the prior year’s plan.
  • Identifies the individual’s vision of the future; functional/health status; identify preferences; capacities; interests; needs; and personal goals; relevant services; supports and activities in the ISP.

• Makes necessary arrangements for the person’s use of services and supports.

• Maintains at least monthly face-to-face contact with the individual per DBHDD guidelines; and an additional contact working toward the achievement of the outcomes in the ISP.

  • Documents all contacts/services in the support notes and completes a monitoring tool.
  • Ensures all actions taken tie into the support plan.
  • Intervenes in a timely manner when the individual, family or advocate identifies a problem and reports the issue to the appropriate state and Columbus.
  • Is available after hours by phone to assist individuals and/or families in crisis.
  • Submits all required documentation in accordance with mandated deadlines.
  • Conducts business in a professional manner in accordance with internal policies.

• Monitors the recertification process to ensure that annual recertification (including the DMA 7 and annual physicals) are completed and approved in a timely fashion.

• Reviews grids and reports weekly to ensure actions to procure PCP signatures, assessments, and DMA 7 approval (within 365 days of last approval, no later than the due date, on or before the individual’s birth month).

• Always maintain the confidentiality and integrity of the company while complying with HIPAA, DBHDD and The Columbus Organization’s Policies.

 

 

 

 

Competencies:

Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

 

Adaptability & Flexibility: Adapts to and works with a variety of situations, individuals, and groups. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things.

 

Communication: Ability to express oneself clearly to ensure that information is passed on to others effectively.

 

Development & Continual Learning: Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.

 

Relationship Building: Builds relationships characterized by a high level of acceptance, cooperation, and mutual respect.

 

Self-Management: Manages own time, priorities, and resources to achieve goals.

 

Stress Management: Maintains composure in highly stressful or adverse situations. Ability to keep functioning effectively when under pressure.

 

Thoroughness: Ensures that work is complete and accurate; independently follows up with others to ensure that agreements and commitments have been fulfilled.

 

 

 

REQUIREMENT/QUALIFICATIONS:

 

While performing the duties of this job, the employee is regularly required to speak and listen with prolonged periods of sitting at a desk and working on a computer. The employee is regularly required to stand, walk, sit, and use hands to handle devices or use writing tools. The employee frequently lifts and moves up to 10 pounds.

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

 

Travel

Travel is required.  Travel can be local during the business day, and some out-of-area and overnight travel may be expected.

 

Required Experience

The person must have a minimum of a bachelor’s degree in a human service field, such as social work, psychology, special education, nursing, or closely related field.  The person must have at least one year of experience in serving persons with developmental disabilities or related disabilities in a case management or coordination role; or a Master’s Degree in a related field may substitute for the required experience.  The person must be able to operate a computer and perform basic Windows functions for entering, updating, and maintaining individual’s Information System data. 

ADDITIONAL ELIGIBILITY QUALIFICATIONS

 

1.   Proficient with Microsoft Word, Excel, and PowerPoint.

2.   Knowledge of planning principles and report preparation.

3.   Skill in interpreting, policies and procedures.

4.   Skill in analyzing situations, evaluate information and recommend course of action.

5.   Skill in maintaining effective working relationships with fellow employees and outside agencies.

6.  Ability to evaluate issues, explain rules and regulations.

7.  Ability to write reports and correspondence.

8.  Ability to effectively present information and respond to questions from groups of managers and associates.

9. Ability to define problems and collect data, establish facts and draw valid conclusions.

 

 

  

#COORD

 

 

 

Company Description

Columbus is one of the nations leading providers of on-site professional staffing, consulting and community based services, focusing exclusively on agencies that serve individuals with special needs. Since 1984, Columbus has assisted more than 140 state and local agencies in 44 states to help solve staffing and programmatic problems. Its founding mission was to make a difference in the lives of people with special needs and its guiding principle has been to provide high-quality services in a manner that maintains the dignity and privacy of the consumers and families served.