Job Description

YOU'LL THRIVE IN THIS POSITION IF YOU HAVE:

• A passion for selling and influencing, and a motivation to earn money based on your performance.
• An openness to feedback and coaching, and a continuous desire to learn and improve your skills and job performance.
• Excellent customer focus and the ability to easily connect & build rapport with all types of people.
• The ability to stay organized and efficient, while managing multiple tasks and working across several systems throughout the day.
• The ability to quickly learn and adapt to new technology, processes, and procedures; confidence in your ability to problem-solve and troubleshoot to find answers independently.

Preference to working in an ever-changing, fast-paced, contact center environment

HERE’S WHAT YOU WILL ACCOMPLISH AS A MEMBER OF OUR TEAM:

• Sell insurance products to inbound callers (and in some instances make outbound calls) by gathering data from customers to generate quotes and ultimately bind the business.
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverage and costs so that the customer can select the most appropriate option.
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities.
• Navigate multiple computer systems while seamlessly interacting with the customer.

Experience Requirements

• P&C/PERSONAL LINES OR LIFE LICENSE IS REQUIRED IMMEDIATELY REQUIRED. 
• Education - High School diploma or equivalent experience.
• Experience in P&C insurance sales is preferred
• Minimum of 1 year of Customer Service experience required (including retail, hospitality, and collections experience); Call Center experience is a plus+
• Direct sales skills, and the aptitude to influence customers and close the sale
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
• Strong PC and software skills required

WORK SCHEDULE

Our priority is our customers, and we work non-traditional hours to meet those needs.

• Training is scheduled Monday-Friday 8:00 am-5:00 pm EST
• Hours of operation are Monday-Friday 8:00 am-9:30 pm EST

Supplemental pay types:

• Bonus pay
• Commission pay

YOU MUST BE AVAILABLE TO WORK NON-TRADITIONAL HOURS, WHICH WILL INCLUDE EVENINGS AND SATURDAYS.