Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. Required years (based on level) prior customer service, call center or help desk experience is required.

For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com

The Consortium

"Combining Talent with Technology"

www.consortiuminc.com