Job Description

The Creative Department is seeking an Account Coordinator to join our team!

The Account Coordinator reports to the Account Manager and is responsible for helping our internal team and customers by assisting various levels of project management and account services while ensuring the effective execution of client objectives in marketing and communications projects. The Account Coordinator position encompasses administrative, project tracking duties, research, and handling of budgets.

Our environment is fast-paced, encourages creative thinking, is team-centered, detail focused and changes quickly and often. This is a 100% remote position, Pacific time. Candidates must have reliable high-speed internet and a dedicated workspace.

Qualified candidates will be proficient with Mac, Chrome, multiple window workflow, online applications, and password management. Additionally, The Creative Department uses Asana, Dropbox, Trello, Workfront, and Microsoft 365. Please submit a cover letter and resume/cv.

YOUR RESPONSIBILITIES (not limited to):

• Preparing account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence.
• Participating in and documenting discussions during client meetings and conference calls.
• Reviewing vendor quotes.
• Verifying production specs.
• Creating and/or providing feedback on project estimates and timelines.
• Fielding and processing internal information requests.
• Assisting with mailings.
• Maintaining current work-in-progress records and archives of past project information as appropriate.
• Meet and discuss projects with clients.
• Assist in formulating marketing strategies.
• Present creative work to clients.
• Day-to-day administration duties.
• Assist in researching clients' products, services, plans, competitors, and target markets.
• Brief agency colleagues, and work with them to plan and implement the best solutions for the client.
• Ensure that projects are completed on time and within budget.
• Responding to clients' requests as they arise.
• Keeping records and handling invoices.

SKILLS and EXPERIENCE

• Previous experience in customer service, admin assistant, executive assistant
• Excellent written and verbal communication skills
• High level of organization
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Willingness to constantly learn new approaches and keep up with trends
• Project Management skills, including timeline development, waterfall, or angular management skills
• This is a remote position, reliable internet and phone communication is necessary for our working hours PST time
• Bi-lingual a plus!
• Healthcare experience a plus!

Company Description

The Creative Department is an energetic and dynamic full-service creative agency focusing in the healthcare space. We help our clients create brands, strategize product and service solutions, implement brand communications, and develop stunning digital solutions. We are an innovative agency that acts as an in-house creative department for our clients. Large or small, we can plug in top-level talent without the red tape of a large agency. Our company values a genuine client experience. Most of our clients have been working with us since we started in 2008. We do not focus on one-and-done projects that burn resources. In fact, our model focuses on working with key stakeholders with as much interaction as possible. Companies large or small all have a need for marketing, design, and advertising. We can work as a company's in-house team, an extension of an existing team, or just a pressure valve for work or seasonal rushes. No matter what, our accounts team is just a phone call away. We make our clients feel that we are right down the hall from them... acting as their in-house advertising agency. Our culture is fun, energetic, and progressive. We embrace change, differences, innovative ideas, and taking ownership of what is yours. We would love to hear from you. It is the policy of The Creative Department not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.