Job Description

PLEASE NOTE THAT WE CAN CURRENTLY ONLY ACCEPT APPLICATIONS FROM THOSE RESIDING OUTSIDE THE US.

ABOUT US:

The Credit Pros are a national credit repair company with a BBB accredited A+ rating. Staffed by a team of experienced Certified FICO Professionals who are passionate about we help clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; and are also a SmartCEO Magazine Corporate Culture Award winner.

APPLY NOW AND START ASAP!!! WE ARE looking for amazing new full-time teammates to join our team in supporting our mission of improving the Quality Assurance Department This job is perfect for you if you are smart, proactive, eager to learn, have determination, persistence, and a positive attitude.

The position involves: Listening to phone calls made by our agents and scoring them using our proprietary scorecard system.

• A 90-day evaluation will be conducted. After an additional 90 days, responsibilities will include coaching with a pay increase.

REQUIREMENTS

• At least 1-year experience working as QA Agent for calls in BPO Industry
• Dedicated workspace at home and equipment with the following specifications:

  • USB-Type headset and functional webcam

  • Windows 10 Home or Pro Activated PC

  • PC Processor: Intel i5 / i7 (2.0GHz & up) or AMD Ryzen 5 / Ryzen 7 (2.0GHz & up)

  • PC Memory: 8GB & up Hard Drive: 500GB & up

  • Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)

  • Screen: Laptop - 15.6'' & up / Dektop - 20'' & up (The use of two screen is recommended but not required)

  • Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than 15mbps - DL and UP speed must be at least symmetrical)

• Willing to work in EST/American Timezone
• Fluency in the English language
• Must be residing outside the US

GOOD TO HAVE:

• Previous work with US consumers as a QA Agent, especially in the financial or credit related industries.
• Work from home experience
• Bilingual skills (Spanish & English)

** ALL TECH CHECK RESULTS MUST BE DONE VIA PC/LAPTOP. NO PHONE SCREENSHOTS ALLOWED. ANY TECHNICAL REQUIREMENTS NEEDING UPGRADE OR TO BE BOUGHT CAN BE DONE AFTER UNDERGOING THE INTERVIEWS.

BENEFITS

• Salary: DOE
• Working with our awesome team!
• Paid Time Off
• Work from the comfort of your home
• Career growth

The Credit Pros welcomes all applicants regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.

PLEASE NOTE THAT WE CAN CURRENTLY ONLY ACCEPT APPLICATIONS FROM THOSE RESIDING OUTSIDE THE US.