Job Description Guides and oversees all functions of the store. The General Manager should work closely with the owner to set goals, identify plans to attain goals, direct employees, perform customer service, and take care of the daily, weekly, and monthly responsibilities listed under Job Responsibilities. The General Manager should be capable of completing any job or task assigned to any employee. In order to be a good leader, you need to be able to offer guidance, and you can’t offer guidance if you can’t do the task yourself. You also cannot instill a sense of leadership and respect if you’re asking your employees to do things you either wouldn’t or couldn’t do.

Job Responsibilities Retail

Work with distributors to develop sales and promotions

Complete weekly/monthly ordering of retail product

Set in-stock minimums and a formula for replenishing depleted stock.

As new products are introduced to the store, the GM needs to work with the Retail Manager to enter the items in Pet Exec’s inventory and adhere to any mark-up guidelines set by the owner.

Upon receiving each order, the GM and Retail Manager are responsible for changing the on- hand quantity in inventory as well as double-checking the distributor, and the store’s paid for price.

Understand pet food and retail trends- visit competitors and implement new store displays

Research products and exhibit expert knowledge of TDS product

Introduction of new retail products or discontinue difficult to move brands

Comprehension of best and worst sellers

Other Inventory

Work with the owner to establish weekly/monthly budgets for store supplies

Keep the store stocked with any necessary office supplies.

Set a minimum on-hand number for store cleaning supplies. Place weekly orders through the appropriate vendor.

Building Maintenance

GM should have a list of contractors or handymen that has been approved by the owner to call when things break. Because the safety of the dogs and the employees often relies on the functioning of the building and all the tools within it, any sort of needed repair should be dealt with swiftly but with owner approval.

In addition to paying the utility bills, if there is some sort of problem with any service, the GM should take the lead on contacting the appropriate provider and scheduling a service visit if applicable.

Financial

Work closely with the owner to analyze expenses and monthly finances and ensure that budgets are being adhered to (payroll, ordering, supplies)

Exhibit a thorough understanding of financial goals and trends

Understand and meet monthly sales goals

Employee Management

Determine payroll policy with owner

Submit biweekly payroll in a timely manner

Post schedules for all employees (except for groomers) at least biweekly

Handle all requests for days off or shift switches

Track PTO

Ensure store is staffed appropriately.

Determine and enforce employee incentive/reward program to help contribute to a culture of positivity and encouragement

If an employee fails to meet TDS standards, conduct a constructive interview or termination.

If the employee exceeds TDS expectations, reinforce and incentivize continued performance

Annual performance reviews for all employees

Set individual staff goals and provide support and accountability.

Train new employees and/or implement training program to do so.

Resolve employee conflicts swiftly and appropriately

Dog Care

Ensure all staff are upholding TDS behavioral and operational standards

Confirm medication administration daily

Confirm and enter into Petexec daily food consumption

Assist with any necessary first aid

Complete incident reports

Determine appropriate daycare rooms

Follow low-stress boarding guidelines

Communicate any behavioral changes to owners

Supervising and directing safe and positive play

Maintaining a clean and healthy environment for guests

Ensuring guests and their owners feel comfortable and are receiving the level of service they’ve come to expect from The Dog Stop

Customer Service and FOH

Make customer appointments, give tours, explain and upsell services

Maintain a positive, upbeat attitude with customers at all times

Engage with customers who have complaints and find reasonable solutions to problems.

Stay UTD of all Petexec updates

Ensure products and services are current and accurate in the system

Marketing

Respond to any FB, Instagram, or app messages from customers

Work with the social media team to post daily on all social media platforms

Construct and send monthly email updates with owner approval

Discover and attend community events representing TDS