Job Description
POSITION SUMMARY:
BSA IS THE TECHNOLOGY KNIFE FOR THE OPERATIONS TEAM. THIS ROLE HELPS FACILITATE A NUMBER OF KEY DAILY AND STRATEGIC TASKS. THIS PERSON SHOULD HAVE GOOD PROJECT MANAGEMENT SKILLS. A GOOD LISTENING ABILITY FOR UNCOVERING UNDERLYING ISSUES A USER MIGHT NOT UNDERSTAND. BEDSIDE MANNER IS IMPORTANT TO BEING EFFECTIVE IN THE LONG RUN.
MAIN JOB TASKS AND RESPONSIBILITIES:
DAILY
SUPPORT OPERATIONS WITH TECHNOLOGY
WMS (IN HOUSE)
INTERFACE BETWEEN OPS AND SOFTWARE FIRM
CREATE / MANAGE / PRIORITIZE SUPPORT TICKETS / REQUESTS
TROUBLESHOOT ISSUES ON THE FLOOR TO IDENTIFY IF THE PROBLEM IS SOFTWARE, HARDWARE, USER ERROR, TRAINING NEED, OR NEW REQUIREMENT.
REVIEW COMMON NEEDS / INFORMATION REQUESTS. BUILD OR REQUEST TOOLS TO ADDRESS THOSE NEEDS
WMS (CLIENT FACING)
ENGAGE WITH CLIENTS TO INTEGRATE WITH WMS
MONITOR PROCESSES / DATA FLOW INTO AND OUT OF WMS. ADDRESS ERRORS AND WORK WITH CLIENTS / TEAM ON FIXING ISSUES TIMELY.
DBA
SAAS AND APP SUPPORT
IT SUPPORT
STRATEGIC
EVALUATE SYSTEMS AND APPLICATIONS FOR EFFECTIVENESS. CURRENT AND NEW.
HELP IDENTIFY, DOCUMENT AND TRAIN STAFF ON MISSING AND INCORRECT PROCESSES ASSOCIATED WITH TECHNOLOGY. AN EXAMPLE WOULD BE REVIEWING HOW USERS USE THE WMS TO CHECK IN NEW MATERIAL.
REVIEW KEY OPERATIONAL PROJECTS AND HELP DEVELOP KPI REPORTING FOR OPERATIONS AND MANAGEMENT TEAM
IDENTIFY FOR IT SYSTEM NEEDS AND SHORTFALLS THE OPERATIONS TEAM
OTHER DUTIES MAY BE ASSIGNED AS DEEMED NECESSARY
QUALIFICATIONS:
HELPFUL:
EDUCATION AND EXPERIENCE:
PHYSICAL DEMANDS:
Company Description
Founded in 1980 in Southern California, The Dot Corp, is a solution provider, specializing in the area of fulfillment and distribution services, direct mail and print services. Privately owned with three locations in Southern California serving clients in the US, Canada and Japan. It is a very entrepreneurial environment where employees are encouraged to take risk and initiative to benefit the team and our clients.