Position: Trainer and Workflow Specialist **

** Work Location: This is a remote position in Northern GA or the Chattanooga, TN areas.
**
**Job Type: Full-time

Salary: $35,000-$45,000 per year

**Who we are: ******

The Dragon People is the professional services division of eDist - a well-established and self-funded growth technology company who is a leader in AI Speech Automation Solutions in USA and Canada. We are looking to hire training resources to empower our Customer experiences. If you are interested in joining an elite team of trainers and workflow specialists, who collaborate with team members to provide the best Customer Experience while providing the best possible solutions, The Dragon People is a perfect place to grow your career.

Our trainers, commonly known as “Dragoneers” work with our end users to help them understand the Nuance Dragon voice recognition solutions and other solutions. They have fun but know when to get serious. A Dragoneer will have the opportunity to advance and grow within the organization through our training and engagement programs. You will have the support of our seasoned Customer Technical Success team behind you, and will work with and learn from other members of the Dragon People family.

**Why do you want to work here? ******

• We have a fun and relaxed, but "get-it-done" work environment.
• We are an established growth company that will provide you with advancement potential.
• We pride ourselves on our knowledge, professionalism, integrity, and innovation.
• We are one of a kind in our market and strive by implementing innovative techniques and technology.
• Our primary core value is “treat others as you want to be treated”
• Being a member of our team means coming to work ready to inspire, collaborate, and achieve. As a result, passion and energy feed into a fun, entrepreneurial, and fast-paced culture.

**About the position: ******

We are looking to add to our Elite Training Team. This position will start as an entry-level position as a junior Dragoneer. Moving to our front line of trainers, you will be challenged to improve our customer’s lives by saving them the most valuable resource of all, time. You are supported by a team of seasoned trainers and support veterans, so you are always able to learn and find an answer and grow with the organization.

Responsibilities:

• Training end users for adoption of the solutions we provide to our customers
• Traveling on location to train and elbow support end users in the systems we deploy
• Become educated to an expert level on all of our key systems and solutions to empower you to drive Customer satisfaction.
• Escalate support issues to the appropriate internal resources as needed while you develop your skills.
• Resolve concerns by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems while documenting solutions to assist in Team training and automation.
• Analyze Customer usage reports to identify opportunities to assist Customers in saving time.
• Maintain inbound requests and call documentation by entering complete and sufficient information into Salesforce.
• Accommodates Customers by recommending appropriate technical support and techniques when dealing with technical issues.
• Providing best practices and solutions recommendations to enhance Customer experience.
• In this position, you will be providing answers to users by identifying issues, researching to provide the correct answers, and guiding Customers through corrective steps to save them time thereby increasing their quality of life.
• Proactively engage with Customers to improve satisfaction.
• Other duties as assigned.

Qualifications : ****

• Genuinely like people and working with them to teach them new things.
• Patient and kind personality
• Ability to speak clearly and teach skill sets as needed for the products you’ll be training end users on.
• Desire and availability to travel on occasion if needed.
• Assess Customers’ support needs when they arrive and provide solutions.
• Strong communication, analytical, documentation, and listening skills.
• Comfortable communicating verbally with Customers to teach skillsets and product values to ensure satisfaction.
• Ability to utilize and supplement self-service resources (internal guides, manuals, SOPs, etc.).
• Ability to thrive on change and a sense of urgency to get things done.
• High energy with the ability to multitask and prioritize efficiently.
• Desire to learn our solutions, help others, and rapidly advance.
• Have excellent time management skills and can make decisions quickly.
• Maintain composure and Customer focus while resolving issues.
• Superb ability to focus on detail as well as the overall view.
• Strong skills with Microsoft Office Suite and common troubleshooting

**Optional Qualifications: ******

• Bachelor’s Degree in Computer Science or similar industry experience
• Comp TIA or equivalent experience
• Experience in Salesforce
• Familiarity with VDI
• Healthcare experience is highly desirable
• Knowledge of Dragon Voice Recognition Software
• Knowledge of Dictation & Transcription Hardware or Software
• Any IT certifications in Networking, Citrix, VM Ware, Microsoft, Linux, or macOS
• Sales Experience
• Work in Medical EHR or similar experience in vertical-specific software platforms

If you are an enthusiastic team player with a vision and passion for helping people and innovation, you will fit in perfectly. We make every effort to maintain a fun, yet productive atmosphere on a day-to-day basis.

**Benefits & Culture: ******

One of the things that set The Dragon People apart is our culture in that we truly value our team members and foster an environment based on fun, productivity, and efficiency. We take pride in our work and believe in rewarding our team members in addition to offering a full range of benefits including medical, dental, life, 401k, and vision, which complements our competitive base salary. Salary commensurate with experience.

Offers of employment are contingent upon passing a background screening. We are an equal-opportunity employer.

**Benefits: ******

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Paid time off
• 401(k) with Company Match
• Flexible spending account

**Schedule: ******

• Monday to Friday, 9:00 am - 6:00 pm EST