Job Description

Join our team and help us grow! THE ECHELON GROUP is a thriving Contact Center specializing in customer service, sales, and back office services on behalf of our clients! Our company is experiencing exponential growth. THE ECHELON GROUP is seeking customer service representatives who are self-starters, have a high degree of professionalism, integrity, confidentiality and courtesy in handling inbound and outbound calls on behalf of our clients. We want YOU!!!!

THE ECHELON GROUP OFFERS: • Opportunity to earn Incentives/Prizes • Fun office culture. (Hot Chocolate day/Many Pizza Days/Raffles/Desk Decoration Contest- just to name a few) • We Offer FULL BENEFITS: HEALTH + DENTAL + VISION+LIFE+ PTO (We've got you covered!) • There is plenty room for GROWTH AND ADVANCEMENT!!!! • WE will give you full PAID training-Classroom style/engaging environment with great support • Unlimited high-fives (SERIOUSLY!!!!!)

THIS IS AN ONSITE POSITION.  DUE TO COVID-19, REMOTE WORK IS TEMPORARILY BEING OFFERED UNTIL THE POSITION RETURNS TO THE OFFICE.

3 MONTH & 6 MONTH HIRING RETENTION BONUSES!!!!!!!!!!

RESPONSIBILITIES: · Handle inbound calls from customers and make outbound calls to customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers · Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the client’s expectations · Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues · Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently · Accurately track and document all communications with customers to provide a detailed history of contact · Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner · Achieve daily, weekly and monthly individual and team based targeted performance goals · Follow escalation procedures to address customer concerns requiring additional research or resources to resolve · Direct requests and unresolved issues to the designated resource · All other duties as assigned

YOU OWN THIS IF: · You enjoy assisting customers and possess the ability to be empathetic · Excellent listening, verbal, and written communication skills · Flexibility with working varying shifts or additional hours as required by business needs · Strong computer skills a MUST and an aptitude for learning new software

REQUIREMENTS: WE WILL ONLY CONSIDER LOCAL CANDIDATES (WOODSTOCK, ACWORTH, CANTON, MARIETTA, KENNESAW, BALL GROUND) · 2+ years of customer service experience · Must possess a high school diploma or GED · Must be able to successfully pass a 10-year background check and drug screen · Must be able to provide two former employers for employment verification

Company Description

Large Call Center that is growing by leaps and bounds!