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Area Director

The Edge Fitness Clubs, LLC

Area Director

Warwick, RI +8 locations
Full Time
Paid
  • Responsibilities

    AREA DIRECTOR

    Summary & Reports to:Reporting to the Chief Operating Officer, The Edge Fitness Club’s Area Director is responsible for the overall operational and financial performance of the clubs, including profitability, asset management, accounting compliance, member satisfaction, sales, personnel training and employee development. He or she ensures the fiscal effectiveness of all profit centers and provides leadership to accomplish overall departmental objectives. Our Area Director will work hand in hand with their General Manager team to guarantee operational excellence companywide.

    Duties & Responsibilities/Essential Functions:

    Financial Performance & Sales:

    Accountable for the daily, monthly and yearly financial performance of the clubs while driving revenues and managing expenses

    Participates with the Senior Leadership Team to build the annual forecast

    Oversees each club’s Sales Manager and Membership Department to ensure that the KPI’s are met

    Works in collaboration with each club’s sales department to ensure the club is meeting or exceeding the daily, monthly and yearly membership forecast

    Oversees each club’s Fitness Manager and Fitness Department to ensure that the KPI’s are met

    Works in collaboration with the Personal Training Department in each club to ensure the club is meeting or exceeding the daily, monthly and yearly personal training forecast

    Ensures that each club’s ancillary departments are achieving or exceeding revenue targets by providing the guidance and direction the team needs to effectively hit these goals

    Help prepare each club’s success on a daily basis by putting a plan and effectively communicating that plan to the team on how to reach the daily goals

    Reviews the biweekly club’s payroll to look at budget vs. actual

    Participate with Senior Leadership to creating strategies to ensure the clubs are hitting their targets

    Team & People Management:

    Maintains managerial oversight of all General Managers and communicates regularly with department heads regarding the performance of each department

    Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to the spirit of The Edge

    Works closely with the Director of Operations on making the decision to hire and staff all General Managers

    Recruitment, interview and help make the decision to hire new General Managers into the company

    Work with the Director of Operations to authorizes and approve all GM staffing changes including new hires, promotions and terminations

    Ensure each club staffed properly to hit their goals while staying within the parameters of the payroll budgets

    Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced companywide

    Creates a positive and healthy workplace that fosters constant and never-ending improvement

    Provides the time to coach, train and develop each staff member’s sales and customer service skills through practice and training

    Provides feedback and positive reinforcement on a regular basis to General Manager Team to encourage and motivate staff

    Arranges meetings with underperforming General Managers to provide a coaching session and a performance improvement plan

    Communication:

    Ensures the General Manager meets with the Fitness Manager daily to strategize on how to get the personal training department to goal

    Takes the time to coach and teach the General Manager

    Ensures the General Manager meets with the Personal Trainers on a daily basis to make a plan on how each individual trainer is going to get to goal each month

    Ensures each club holds a production meeting daily with the membership department to manage the KPI’s of that department

    Participates in weekly General Manager calls or meetings with corporate staff to present their club’s performance and overview of the current club status

    Corresponds daily with the department heads about the state of the state, communicating any needs or concerns

    Conducts reviews of the General Manager with the help of the Director of Operations

    Quality Control:

    Personally conducts club walkthroughs to ensure that the equipment, locker rooms and overall facility maintenance are meeting Edge standards and is promoting our brand

    Communicate with the Facilities Director to ensure the cleanliness and safety of the clubs is meeting or exceeding company standards

    Ensures that all club marketing and materials are accurate and up to date

    Audit the inventory of the club to ensure all coolers and shake bar are stocked and takes measures to manage loss

    Maintains quality service by establishing and maintaining relationships with the customers to ensure their experience

    Club Management:

    Carry and conduct themselves as if they are the owner of the business at all times

    Ensure the General Managers are committed to delivering excellent member service and they operate as the “mayor” of the club by greeting members by name, walking the floor to shake hands and build rapport

    Educates and enforces new club policies and procedures and ensures consistency

    Responds quickly to employee and member issues and complaints in a timely and courteous fashion

    Key Qualifications:

    Related health club experience in a leadership role a must *Serious inquiries only

    Valid driver’s license and clean driving record

    Education & Experience: (required & preferred)

    A University degree or equivalent experience is required

    3 Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment

    Related industry experience required

    Competencies:

    Integrity & Trust: Demonstrates consistently sound personal and business ethics and behaviors. Builds trust with others through openness and candor. Communicates intentions, ideas, and feelings openly and directly.

    Sales Strategy Development: Quantifies and prioritizes available opportunities for achieving sales performance objectives. Identifies future sales-related trends, creates clear action plans for achieving results and adapts strategy to changing conditions.

    Customer Focus: The ability to identify and respond to current and future customer's needs.

    Accountability: Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one’s behaviour on others.

    Initiative: Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them.

    Negotiation Skills: Effectively explores alternatives and positions to reach outcomes that gain all parties support and acceptance.

    Safety: Places high value on workplace safety of self and others; maintains a clean environment. Identifies potential hazards and pursues corrective actions; follows established safety policies and procedures.

    Communication Skills: Conveys information accurately, concisely and compellingly to a variety of audiences and adapts communication methods based on situation.

    Coaching Skills: Provides timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.

    Business Acumen: Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry.

    Continuous Improvement: Originates action to improve existing conditions and processes using appropriate methods to identify opportunities, implement solutions, and measure impacts.

    Managing Change: Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitates the implementation and acceptance of change within the workplace.

    Teamwork: Actively participates and fosters an environment that sustains a collaborative approach to working with others.

    Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.

    Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

    Conflict Management: Prevents, manages, and/or resolves conflict.

    Inspires Vision: Articulates a clear image of the future or sense of purpose and inspire others to believe and work towards it.

    Influencing Others: Gains others' support for ideas, proposals, projects, and solutions.

    Forward Thinking: Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.

    Physical Demands:

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position would require the ability to lift weights, 5lbs up to 50 lbs and bend or stand as necessary.

    Work Environment:

    This job operates in a health club environment. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.

    Travel:

    Travel is primarily local during the business day, although some out of are and overnight travel may be expected.

    Position type and expected hours of work:

    This is a full-time exempt position with varying hours of work. This position frequently requires long hours and night/weekend work. This position may require working on the last day of the month.

    Benefits:

    Health Benefits: Medical, Dental, Vision

    Life insurance ($25k), MetLife

    Long Term Disability (LTD), MetLife

    PTO & Paid Holidays

    401K

    Employee Assistance Program (EAP), MetLife

    Complimentary membership for you and one other (full time employees only)

    Employee Discounts and more!

    Supervisory Responsibility:

    This position is responsible for the leadership, interviewing, hiring, scheduling, and performance managing all General Managers in their area.

    Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

    The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

  • Locations
    W Hartford, CT • West Hartford, CT • Saint Peters, MO • St Peters, MO • St. Peters, MO • Cottleville, MO • Plymouth Meeting, PA • Warwick, RI • Cranston, RI