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General Manager

The Edge Fitness Clubs, LLC

General Manager

Warwick, RI +27 locations
Full Time
Paid
  • Responsibilities

    GENERAL MANAGER

    Summary & Reports to:

    The Edge Fitness Club’s General Manager is responsible for the overall operational and financial performance of the club, including profitability, asset management, accounting compliance, member satisfaction, sales, personnel training and employee development. You will ensure the fiscal effectiveness of all profit centers and provide leadership to accomplish overall departmental objectives. You will work hand in hand with your club’s management team to guarantee operational excellence.

    Duties & Responsibilities/Essential Functions:

    Financial Performance & Sales:

    Accountable for the daily, monthly and yearly financial performance of the club while driving revenues and managing expenses

    Participates with the Senior Leadership Team to build the annual forecast

    Oversees the Sales Manager and Membership Department to ensure that the KPI’s are met

    Works in collaboration with the sales department to ensure the club is meeting or exceeding the daily, monthly and yearly membership forecast

    Oversees the Fitness Manager and Fitness Department to ensure that the KPI’s are met

    Works in collaboration with the Personal Training Department to ensure the club is meeting or exceeding the daily, monthly and yearly personal training forecast

    Ensures that the ancillary departments are achieving or exceeding revenue targets by providing the guidance and direction the team needs to effectively hit these goals

    Prepare the club’s success on a daily basis by putting a plan and effectively communicating that plan to the team on how to reach the daily goals

    Reviews the biweekly payroll submissions and reports on commission’s changes communicates PTO to payroll

    Creating strategies to ensure the vision (forward thinking) ie: need new trainers, always looking forward

    Team & People Management:

    Maintains managerial oversight for all departments (Membership Sales, Front Desk Personnel, Personal Training, Edge Kids, Group Exercise and Maintenance) and communicates regularly with department heads regarding the performance of each department

    Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to The spirit of The Edge

    Works closely with department heads on making the decision to hire all sales and training staff at the club

    Recruitment, interview and ultimately make the decision to hire new employees into the club

    Authorizes and approves all staffing changes including new hires, promotions and terminations

    Schedule all front desk employees and sales team to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets

    Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced

    Creates a positive and healthy workplace that fosters constant and never-ending improvement

    Provides the time to coach, train and develop each staff member’s sales and customer service skills through practice and training

    Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff

    Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan

    Communication:

    Meets with the Fitness Manager daily to strategize on how to get the personal training department to goal. Takes the time to coach and teach the Fitness Manager

    Meets with the Personal Trainers on a daily basis to make a plan on how each individual trainer is going to get to goal each month. Takes that time to coach and teach how that trainer will be successful

    Holds a production meeting daily with the membership department to manage the KPI’s of that department and takes the time to coach and teach what that department needs to do to get to goal

    Conduct weekly staff meetings to reinforce team building, education and communicate team’s KPI’s

    Attends weekly management meetings with corporate staff to present their club’s performance and overview of the current club status

    Corresponds daily with the department heads about the state of the state, communicating any needs or concerns

    Conducts reviews of their employees with the help of each department head

    Quality Control:

    Personally conducts or appoints staff members to walk through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting Edge standards and is promoting our brand

    Meets and conducts a weekly walk through of their club with the Facilities Director to ensure the cleanliness and safety of the clubs is meeting or exceeding company standards

    Ensures that all club marketing and materials are accurate and up to date

    Oversee the inventory of the club and takes measures to manage loss

    Maintains quality service by establishing and maintaining relationships with the customers to ensure their experience

    Club Management:

    Carry and conduct themselves as if they are the owner of the business at all times

    Committed to delivering excellent member service and operates as the “mayor” of the club by greeting members by name, walking the floor to shake hands and build rapport

    Educates and enforces new club policies and procedures and ensures consistency

    Responds quickly to member issues and complaints in a timely and courteous fashion

    Key Qualifications:

    Related Health Club experience in a leadership role

    Excellent verbal and written communication skills

    Strong attention to detail

    Thrives in a customer focused environment

    Excellent Team-Work

    Education & Experience:

    A University degree or equivalent experience is required

    3 Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service oriented environment

    Related industry experience required

    Physical Demands:

    While performing the duties of this job, the employee is regularly required to talk or hear. This role will require walking and standing during entire shift, or remain stationary for long periods of time. This would require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary. This position will also require frequent washing of hands.

    Work Environment:

    This job operates in a health club environment. This position routinely deals with club employees, members and vendors. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.Travel:

    There is very little travel in this position. The employee may be asked to travel local infrequently to other clubs or to corporate for meetings.

    Position type and expected hours of work:

    This is a non-exempt, full-time position with varied hours based on business needs. This position requires night and weekend hours.

    Benefits:

    Health Benefits: Medical, Dental, Vision

    Life insurance ($25k), MetLife

    Long Term Disability (LTD), MetLife

    PTO & Vacation

    401K

    Employee Assistance Program (EAP), MetLife

    Complimentary membership for you and one other (full time employees only)

    Employee Discounts and more!

    Supervisory Responsibility:

    This position is responsible for the leadership, interviewing, hiring, scheduling, and performance managing all management staff in their club.

    Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

    The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

  • Locations
    Glastonbury, CT • W Hartford, CT • Orange, CT • Norwalk, CT • West Hartford, CT • Manchester, CT • Crystal Lake, IL • Naperville, IL • Northville, MI • Rochester, MI • Utica, MI • Shelby Township, MI • Rochester Hills, MI • Saint Ann, MO • Saint Louis, MO • Saint Peters, MO • Webster Groves, MO • St Peters, MO • St. Peters, MO • Cottleville, MO • Voorhees, NJ • Sewell, NJ • Woodbury, NJ • Warrington, PA • Devon, PA • Plymouth Meeting, PA • Warwick, RI • Cranston, RI