Job Description

UNIVERSAL BANKER

JOB DUTIES:

The Universal Banker is responsible for conducting front line cash drawer transactions and cash vault transactions in an accurate and timely manner. Also responsible for maintaining existing relationships and generating new relationships and servicing of all specific branch deposit products and services. This individual will work with the operations and CRM Trainers to achieve the Bank’s goals in the areas of deposit growth, business relationship growth, and consumer relationship growth including helping the other Relationship Associates and Relationship Bankers achieve CRM success and meeting personal goals for the Bank and themselves. The UB is responsible for providing operational support and notifying the Data Center if issues arise. Exceptional customer service while maintaining essential controls and safeguards, is mandatory. Provides a complete range of customer services at the Bank, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.

1. Assist customers with internet banking, mobile banking, bill pay and e-statements, change of passwords etc.
2. Processing wire transfers
3. Answer the phone
4. Works well with the Data Center and Proof
5. Runs a cash drawer and balances with little if any outages
6. Ensure all bank employees reporting to the UB follows bank policies and procedures
7. Comply with all internal security procedures
8. Maintain complete confidentiality always both with customer and employee information
9. Provide support and carry out necessary duties for the front line employees
10. Vault responsibilities, including ATM and night depository
11. Scan work as needed
12. Work at any of the five branches when needed
13. Research and resolve issues as well as respond to all customer inquiries
14. Maintaining and expanding existing bank relationships
15. Listen for possible referrals for other products and services and refer business when available
16. Assist with training of new  or less experienced staff members
17. Represents the financial institution in community affairs and civic organizations
18. Volunteers at Bank events for at least 4 hours a year
19. Complete all work with top level accuracy and on set time frames
20. Comply Banking regulations
21. Other duties as assigned

CHARACTERISTICS/ REQUIREMENTS:

1. Positive attitude with leadership qualities with well-developed conversation skills
2. Professional appearance required
3. Provide quality customer service
4. Demonstrated history of taking on additional tasks
5. At least two years prior banking or relevant experience
6. Able to remain calm, friendly and professional through any and all situations
7. Prompt, organized and efficient
8. Proficient computer skills, excellent written and verbal communication skills