The Case Manager is responsible for trauma-informed case management, crisis coordination, and making appropriate referrals to community partners. This position reports to the Program Manager. Compensation: The annual salary range is $48,000 - $56,000 depending on experience. Benefits include a $500/month health reimbursement for employees; all regular, full-time employees accrue PTO time at a rate of 176 hours per year or 14.67 hours per month their first year; a mental health day each quarter; 9 holidays and a week-long Winter Break at the end of the year; there is a potential 1-time moving stipend. *A SIMPLE IRA retirement plan with a percentage employer match will be in place by the end of the first year of employment. Responsibilities: Top Duties: • Provides direct and comprehensive culturally responsive case management, including responding to referrals, conducting intakes and a thorough needs assessment, and collaborating with the survivor to prioritize and meet service needs that may include safety planning, basic necessities, access to crime victim benefits, language access, housing, health, and medical, education and employment, among others. • Responds to crisis calls from clients during work hours. • Data entry and case notes per TFP protocols. • Identifies key gaps in resources and report these to the Program Manager and Community Coordinator. Other Duties and Responsibilities: • Provides support to participants through the program structure and goals in a timely and sustainable manner. • Works to strengthen partnerships and community collaborations. • Serves as an advocate for survivors within systems that often create barriers for survivors of crime ensuring that survivors have access to crime victim benefits. • Participates in professional development as required and/or agreed upon by supervisor • Record and submit detailed documentation in a timely, thorough, and accurate manner. • Provide ongoing feedback to your supervisor and the CEO on how we can best serve the mission. • Performs other duties and assumes other responsibilities as assigned by supervisor. Qualifications: • Experience or education in social work or human services. • Fierce care for empowering others and a strong passion for access to justice. • An understanding of the provision of trauma-informed services. • A team-oriented attitude. • Knowledge of Microsoft Office (including Excel, Word, and PowerPoint), Adobe Acrobat Pro, and Zoom. • Comfortable working in a dynamic, growing environment. Preferred Experience and Skills: • Bi-lingual Spanish speaking is great but not required. • Don’t meet the exact qualifications? We still encourage you to apply! You will thrive in the role if you are: • Able to independently initiate project and initiative ideas; managing projects and initiatives through to completion. • Highly creative in generating new ideas and creating novel solutions. • Detail-oriented, with the ability to keep track of many small moving parts across a project. • Highly flexible and able to gracefully adapt to new changes. • Comfortable taking the lead on projects and determining priorities in order to meet deadlines. Schedule: • The typical working hours are Monday - Friday, 40 hours a week, between the hours of 8:00 am - 6:00 pm. • Work is in person, with some remote options depending on the supervisor’s request and the client's needs. • Periodic on-call may be necessary due to the crisis nature of this work. Note: This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform other reasonably job-related duties as requested by any person authorized to give instructions or assignments. Compensation: $48,000 - $56,000 yearly

• Top Duties: • Provides direct and comprehensive culturally responsive case management, including responding to referrals, conducting intakes and a thorough needs assessment, and collaborating with the survivor to prioritize and meet service needs that may include safety planning, basic necessities, access to crime victim benefits, language access, housing, health, and medical, education and employment, among others. • Responds to crisis calls from clients during work hours. • Data entry and case notes per TFP protocols. • Identifies key gaps in resources and report these to the Program Manager and Community Coordinator.Other Duties and Responsibilities: • Provides support to participants through the program structure and goals in a timely and sustainable manner. • Works to strengthen partnerships and community collaborations. • Serves as an advocate for survivors within systems that often create barriers for survivors of crime ensuring that survivors have access to crime victim benefits. • Participates in professional development as required and/or agreed upon by supervisor • Record and submit detailed documentation in a timely, thorough, and accurate manner. • Provide ongoing feedback to your supervisor and the CEO on how we can best serve the mission. • Performs other duties and assumes other responsibilities as assigned by supervisor.