Job Description
Hello,
My name is Francis, and I am a Recruiter with THE FOUNTAIN GROUP. We are a national staffing firm and are currently seeking a CUSTOMER SERVICE REP for a prominent client of ours. This position is located in AUSTIN, TX. Details for the position are as follows:
JOB DESCRIPTION:
- HANDLE 80-100 ORDERS/DAY REGARDING PRODUCT ORDERS; ORDER STATUS; PRODUCT RETURNS; RETURNS FOR CREDIT; DELIVERY STATUS
- PARTNER WITH ALLERGAN SALES REPRESENTATIVES AND CLIENTS TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE WITHIN DESIGNATED SERVICE LEVELS TO COMPLETE ORDER TRANSACTIONS AND OTHER INFORMATIONAL CALL FOLLOW UP
- MANAGE ESCALATIONS FOR CUSTOMER INQUIRIES AND ROUTE TO THE APPROPRIATE TEAM/AGENT
- UNDERSTAND AND BE PROFICIENT IN VARIOUS DIGITAL CHANNELS AND BRANDS
- ABLE TO FLEX BETWEEN WORKING AUTONOMOUSLY AND TEAM COLLABORATION WHEN NECESSARY
- PROVIDE EXCELLENT CUSTOMER SERVICE WHILE ACTING IN A PROFESSIONAL AND COURTEOUS MANNER AT ALL TIMES
QUALIFICATIONS:
- CUSTOMER SERVICE EXPERIENCE – CALL CENTER A PLUS – ORDER MANAGEMENT/PROCESSING EXPERIENCE
- GENERAL MS OFFICE
- ANY EXPERIENCE INTERFACING WITH HCP’S – DOCTORS / PHYSICIANS, NURSES, FRONT OFFICE PERSONNEL PREFERRED
- SALESFORCE OR OTHER CRM PREFERRED
- SAP OR SIMILAR ERP PREFERRED
If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at 813-321-6336.
Please forward this email to any friends or colleagues as we do offer a REFERRAL BONUS for any candidate who is hired and still gainfully employed after 30 days
Company Description
Looking for a new career, or a change from your current work environment?
The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field