Job Description
JOB DESCRIPTION:
- Provide Technical Assistance to customers on key products and applications via telephone, web, and emails.
- Provide product recommendations, application support and technical troubleshooting via phone, web, and email inquiries from internal and external customers.
- Utilize CRM tools to document and report customer and account activity.
- Possess working knowledge of technical specifications, uses, applications, and literature to support for Advanced Analytical and Life Science Chemistry products.
- Identify and document customer requests for new products
- Utilize scientific knowledge and available resources to provide solutions to customers’ research problems.
- Generate and qualify leads and cross-selling opportunities from incoming customer inquiries.
- Enhance our product information databases by documenting technical information from customer interactions
- Possess working knowledge of technical specifications, uses, applications, and literature for products.
- Applies knowledge of regulatory standards where required.
- Serve as a primary resource for customers.
- Recruits the appropriate expertise when required for problem solving.
QUALIFICATIONS:
- Bachelor’s in Chemistry or other Life Science discipline
- Knowledge of the Life Science industry
- Excellent communication, listening, and telephone skills
- Highly motivated, organized, attention to details
- MS Office
Company Description
Looking for a new career, or a change from your current work environment?
The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field