Job Description

My name is Casey Ashley, and I am a Recruiter with THE FOUNTAIN GROUP.  We are a national staffing firm and are currently seeking a ­­­­­­­­   CUSTOMER SERVICE REP           for a prominent client of ours.  This position is in Washington DC Details for the position are as follows:

JOB DESCRIPTION:

• You will be responsible for processing filings and document orders with state government agencies.
• Will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
• Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
• Field incoming questions or issues regarding products and services the organization provides
• Reviews and fulfills incoming requests
• Contributes to customer satisfaction and organization success
• Participates in department-wide process improvement programs and process best practices
• Ability to interact with all levels of the organization
• Ability to work independently with a minimum amount of oversight while still being an integral part of a team
• Must have knowledge of a variety of computer software and spreadsheets
• Must have poise, tact and diplomacy
• Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
• Ability to read and comprehend instructions, correspondence and memos
• Ability to work in a fast-paced, changing environment
• Ability to work an 11am -- 8pm shift
• Administrative, customer service, processing, or production experience
• Must be vaccinated, this is an onsite position.

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this email to any friends or colleagues as we do offer a REFERRAL BONUS for any candidate who is hired and still gainfully employed after 30 days.

Regards,

Casey Ashley

casey.ashley@TheFountainGroup.com

Company Description

Looking for a new career, or a change from your current work environment? The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field