Job Description

The Tech Support Specialist assists in providing information technology support to all levels of the agency and employees at all program sites.

PRIMARY RESPONSIBILITIES

• As assigned, monitor and provide technical support of the Friendship House information systems infrastructure.
• Provide assistance in maintaining the daily operations of the agency network and workstations located at all Friendship House sites.
• Provide technical support for staff as needed.
• Assist in the maintenance of IT equipment and inventory, hardware, and software, providing assistance as necessary, including basic staff training as required.
• Assist in the maintenance of back-up systems and other Friendship House file-sharing systems, databases, and other products (such as printers, projectors, modems, servers, routers, hubs, back-up systems, phones, etc.).
• As directed, assist in securing, storing, transferring, backing up, deleting, and/or restoring of Friendship House data.
• As directed, assist with activities at Friendship House involving media support.
• Other duties as assigned by IT Manager and senior management

QUALIFICATIONS:

• Bachelor’s degree in a computer/network technology field, or equivalent training and professional experience desired.
• Basic understanding of principles of network design, integration, and maintenance of computerized information systems and databases desired.
• Proven expertise in current software, applications, and hardware utilized in the course of business highly desired.
• Excellent writing, time management, and interpersonal skills required.
• Ability to work equally well independently and as a team.
• Appreciation of the needs of American Indian women and men in early recovery, including cultural sensitivity to American Indians required.
• If in recovery, three (3) or more years of continuous sobriety required.

NOTICE TO APPLICANTS: Please be advised that a post-job offer, pre-employment annual physical and TB test are required as a condition of employment. Additionally, a Department of Justice fingerprinting and/or Federal, State, County criminal justice background check clearance is contingent upon an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at The Friendship House Association of American Indians.

INDIAN PREFERENCE ACT: Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian heritage certified by tribe of affiliation or other acceptable documentation of American Indian heritage.

EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.

AGE DISCRIMINATION IN EMPLOYMENT ACT (ADEA): _Friendship House abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations._​

AMERICANS WITH DISABILITY ACT (ADA): Friendship House abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, Friendship House will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Company Description

The Friendship House Association of American Indians is a 501(c)(3), tax-exempt organization, established in 1963 to serve American Indians who were relocated from their reservations to the San Francisco Bay Area. Since 1963, Friendship House has served more than 5,500 residential clients and hundreds of youth consumers and provided community-focused events for countless numbers of American Indians. As a cultural center with co-located services and community activities, Friendship House is uniquely poised in the San Francisco Bay area to serve American Indians. The overarching goal of Friendship House is to promote healing and wellness in the American Indian community by providing a continuum of services that build resiliency to substance abuse. And to strengthen connections to family and community to improve the spiritual, mental, emotional, and physical well-being of American Indians across the lifespan. Friendship House operates three program facilities: the Friendship House American Indian Healing Center, an 80- bed adult men and women residential substance abuse treatment facility located in San Francisco, California; the Friendship House American Indian Lodge, a 9-bed facility for women and their children located in Oakland, California; and the Friendship House Youth Program, an afterschool youth center, located in San Francisco, California. The Friendship House’s Residential Substance Abuse Treatment Program was established to reduce the incidence of alcohol and drug abuse among American Indians through services designed to strengthen the personal conditions which support a substance-free lifestyle. In addition to restoring clients to productive living individuals in their respective communities. Prayer, songs and drum circles, sweat lodge ceremonies, talking circles, Walking the Red Road Medicine Way, and many other traditional methods are integral to the residential treatment program. While many best practices in the substance abuse treatment field have been proven to work effectively with substance abusers from many backgrounds, few evidence-based practices have been evaluated and proven to work with Native people. We know, based on more than 28 years of tracking our own performance, that American Indians have the best outcomes when Native culture and cultural practices are honored, as well as integrated into our service delivery efforts.