Job Description

JOB TITLE:                          Vice President, Compliance LOCATION:                          San Diego, CA or Sioux Falls, SD 

COMPANY OVERVIEW:

Goal Structured Solutions, LLC (“GOAL”) is a multi-faceted company that provides end-to-end services to clients primarily in the higher education finance sector, residential solar and home improvement lending.  Directly or through its wholly owned subsidiaries, GSS Data Services, LLC, Launch Servicing, LLC and Turnstile Capital Management, LLC (“TCM”), GOAL provides primary servicing, asset management, collections management, direct collections, administration and treasury services.  Currently GOAL serves a variety of clients such as hedge funds, traditional banks, ABS structures, insurance companies, investment banks and colleges and universities with over $20B in assets under management.

GOAL will continue to grow the business both organically and through acquisitions. Senior GOAL leadership has been working together for almost fifteen years and we pride ourselves and our work on our mission, values, culture and service to our community. Our company’s operations are headquartered in San Diego, CA.  Additional information about GOAL can be found at goalsolutions.com.

JOB DESCRIPTION:

The Vice President of Compliance will lead the compliance team for GOAL and TCM primarily focusing on direct collections and collections management. This role is responsible for owning and implementing the Company’s operational risk management framework with respect to direct collection and collections management (“Recovery”). The Vice President of Compliance will be expected to effectively challenge the businesses’ operational risk and compliance management activities and provide senior management with an independent assessment of businesses’ operational risk profile while identifying new and emerging operational risk themes based on internal and external data.  The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner.

RESPONSIBILITIES:

• Enhance the company’s operational risk management framework, drafting policies and procedures covering identification, measurement, monitoring and management of operational risk, with a focus on Recovery.

• Lead the execution of day-to-day responsibilities owned by the GOAL Recovery compliance team including, but not limited to:

  1. Provide line management, coaching and guidance to develop the effectiveness of the compliance team;
  2. Manage tasks owned by the internal compliance and risk team including operational risk deep dives, tracking of business action plans, collections operations tracking and the production of operational risk reports for senior management;
  3. Define deliverables for team members and monitor their execution;
  4. Ensuring full compliance with collections regulations, established procedures and policies.

• Lead efforts (e.g. training, communications) to enhance risk management practices within GOAL and reinforce the company’s broader risk culture.

• Use subject matter expertise and industry knowledge to provide independent oversight and credible challenge of business units operational risk management activities, with a focus on Recovery.

• Direct engagement with the business units and control function leaders to promote a strong operational risk culture.

• Active engagement in key front line governance routines inclusive of strategic planning sessions, governance committees and business reviews

• Identify and escalate to senior leadership conflicts with risk management results and expected business outcomes

• Influence risk management prioritization by the front line to enable the business to meet strategic objectives, while meeting operational risk program expectations

• Active, routine engagement with senior leaders to ensure information sharing across risk types

• Develop and deliver content to senior business leaders summarizing the results of the independent risk assessment activities, with specific focus on Recovery.

EDUCATION & OTHER MINIMUM REQUIREMENTS:

• Bachelor’s degree; advanced degree a plus.
• Minimum 10+ years working in the collections industry, financial services industry or a highly related industry requiring significant risk and compliance controls.
• Strong understanding of applicable regulations including but not limited to FDCPA, FCRA, CCPA, GLBA.
• Demonstrated leadership, integrity, and credibility.
• Strong relationship management, influencing, vision and execution skills.
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proven ability to build and sustain a strong risk culture including a balanced approach through working in cooperation and consultation with all lines of defense across the enterprise.
• Ability to leverage experience to bring industry leading standards, practices and tools to the organization.
• Interpersonal skills to influence, spur change, facilitate, and enhance performance.
• Articulate and possess executive level presentation and communication skills.
• Ability to prioritize key deliverables, multi-task and work well under pressure and tight deadlines.
• Ability to perform the essential functions of the position with or without accommodations.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Goal Structured Solutions, LLC and its affiliates. to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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