Games Attendant

Skills Required

• Proven at least 1+ years’ experience as a Gameroom Attendant
• Strong guest service skills with the ability to engage and connect with guests.
• Excellent verbal communication skills to interact with guests and collaborate effectively with team members.
• Ability to work in a fast-paced environment while maintaining attention to detail, prioritizing tasks, and delivering excellent service under pressure.
• Willingness to work evenings, weekends, and holidays as required in the hospitality industry.
• A spark of creativity and an innovation driven mindset

Job Description:

The Games Attendant is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best ways to spend their time, running transactions and assisting guests with arcade games, laser tag and other gaming needs.

What makes a great Games Attendant?

• 16 years + of age
• Computer literate, familiar with cash register and credit card verification equipment
• Can service a crowd with ease all while maintaining a smile.
• Able to interact with customers and come up with unique solutions based on their situation
• Ability to lift to 30 lbs.
• Able to sit and/or stand for long periods of time.
• Ability to bend, twist, and stretch

What will you be doing daily?

• Educates guests on all attractions including proper technique and use of equipment, and safety guidelines.
• Educates guests on gamecard purchases, usage, and Kiosk Operations,
• Maintains the daily operation of the arcade games; documents and/or escalates any game operation or effects issues to Manager on Duty.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure guest satisfaction.
• Ensure the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment, adjusts, and properly attaches equipment.
• Inspects all safety equipment to ensure proper function.
• Ensures the daily operation adheres to operating procedure guidelines.
• Provides outstanding guest service and engages in suggestive selling.
• Assists in merchandising functions including display, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• Assists in other retail outlets/attractions as needed.