At The Gastonian, our guests enjoy delicious food, luxurious guest rooms, and warm Southern hospitality that makes for memorable moments. In this role, your commitment to excellence and passion for delivering exceptional guest experiences will contribute to The Gastonian's continued success.

Key Responsibilities:

Extend a warm and gracious welcome to guests, embodying enthusiasm and courtesy.

Oversee the smooth arrival and departure experiences for guests, ensuring their satisfaction.

Respond promptly to inquiries about room details, hotel amenities, and local attractions, offering insightful guidance on shopping, dining, entertainment, and travel directions.

Conduct a thorough review of daily reports, identifying key information to be communicated effectively with colleagues and management.

Conclude each shift by meticulously completing cashier and closing reports, securely reconciling the cash drawer.

Handle direct phone reservations with precision, articulating hotel rates and information accurately. Employ suggestive selling techniques to promote room nights, thereby enhancing overall occupancy and revenue.

Provide personalized recommendations to guests, offering assistance with reservations and itinerary planning to ensure a memorable stay.

Employee Benefits:

$400 Onboarding Bonus (paid after 90 days)

Paid Training

Paid Personal Time Off

Paid Vacation Days

Complete our in-house training program within 30-90 days of employment and receive an additional $0.50 raise

401(k) with Matching Contributions

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Abilities:

Continuous Movement: Demonstrate the ability to stay active throughout your shift.

Regular Bending, Lifting, Pushing, Pulling: Handle tasks that involve lifting, pushing, pulling, and moving up to 25 pounds regularly, with occasional lifting or moving up to 50 pounds.

Ability to Stand and Walk: Be comfortable standing and walking for an entire shift.

Comfort with Repetitive Motions: Exhibit ease with repetitive motions as required by the role.

Education & Experience:

No High School Diploma/GED Required: This opportunity is open to individuals without formal education qualifications.

Entry-Level Position: Ideal for those entering the workforce or returning with limited prior experience.

Basic English Communication Skills: Possess basic written and verbal English communication skills.