Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...

Ability to communicate clearly and effectively with office AND customers whenever necessary

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring an excellent customer experience

Close out installations by walking customer through the work performed, care and maintenance of products, walk them through warranty (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

Minimum 5 years residential glass installation experience

HS Diploma or equivalent

All candidates must pass initial background check and drug test. Must have a valid license to drive, and a clean DMV record

Candidates must be physically capable of performing work, in good health, with the ability to lift up to 80-100lbs. unassisted

Preferred Skills:

Residential glass replacement including single/double pane window glass, shower enclosures, mirrors, etc...

Window/door maintenance, weatherization, and repair

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel) preferred

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period