The Glazier / Window & Door Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process. The ideal candidate has a solid history of glazing experience, paired with strong relationship and customer service skills that will drive customer satisfaction, referrals and positive social media reviews.

Roles & Responsibilities:

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...

Communicate to office AND customer if we'll be late for scheduled installation appointment

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring we leave it cleaner than when we found it.

Close out the installation by walking customer through the care and maintenance of products, walk them through warranty (if applicable) and how to contact us if they ever need service or have additional questions

Exhibit courtesy and professionalism with internal and external customers

Qualifications & Educational Requirements:

Minimum 3 years residential glass installation experience

All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record

Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

Residential glass replacement including single/double pane window glass, shower doors, screens, skylights, etc.

Residential window/door installation

Window/door maintenance, weatherization, and repair

Effective troubleshooting skills

Excellent verbal/written communications skills

Self-motivated, smart-working, safety conscious, with good organizational and time-management skills

Compensation is competitive and negotiable based upon skills and experience.