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Digital Design Intern

The Good

Digital Design Intern

Portland, OR
Part Time
Paid
  • Responsibilities

    SUMMARY

    Here's the opportunity for you. We're a nimble and lean team who hustles to unlock huge results for our clients. We're looking for a User Experience Intern for our growing team to take user experience insights and turn them into winning strategies for online ecommerce retailers.

    The User Experience Intern will use a host of research methods to identify user experience pain points and recommend ways to resolve those pain points. This entails conducting user experience research, gathering inspiration, and recommending methods to resolve existing pain points through improved web design. 

    This role will work alongside experienced optimization specialists and provide reports that will inform larger strategies for our growing client roster. 

    This position reports to the Director of Conversion and UX Strategy.

    THIS IS A PAID INTERNSHIP.

    NOW ACCEPTING APPLICATIONS FOR SEPTEMBER 2022 INTERNSHIPS. APPLICATIONS WITHOUT A COVER LETTER WILL NOT RECEIVE A RESPONSE. _ _

    DURATION AND COMPENSATION:

    • Target start date: September 26th
    • 12-week role with the potential to go longer
    • $18 per hour
    • 24 hours per week avg. 
    • Flexible weekly schedule
    • Hours per week and start date flexible for currently-enrolled students

    _ _

    LOCATION

    While this role has the option to work remotely, preference will be given to candidates located within 60 miles of our Portland, Oregon location. Most of our employees spend a few days in the office each month._ _

    QUALIFICATIONS

    A qualified candidate for this role will exhibit the following:

    • Research-ready: familiar with established UX research methods like observation, surveys, data analysis, or similar
    • Pixel-obsessed: experience with digital design tools (Illustrator, Sketch, or similar, 1 year)
    • Feedback-happy: able to comfortably and articulately give and receive criticism and improve from there (classroom setting ok)
    • Soft skills: ability to communicate visually and verbally
    • Entrepreneurial: wants to work on a small team, and willing to contribute when/where needed outside of job role
    • Strong interest in UX research, visual communication, and user experiences
    • Currently pursuing or recently completed a degree in User Experience Design, HCI, or similar

    DUTIES

    This role will be asked to do the following functions on a regular basis:

    • Conduct User Experience research

      • Assist on client accounts, leveraging UX research techniques with the goal of uncovering opportunity areas for client sites
      • Read heat maps, analyze session recordings, and conduct user experience testing sessions
      • Conduct landscape analysis and competitive research
      • Infer and imply patterns of behavior, misunderstandings, and opportunities from research findings
    • Create presentations

      • Create and contribute to client-facing or internal presentations
      • Conduct secondary research on UX-related topics

    HIRING PROCESS

    We will communicate with you when your application is received. 

    Next steps are as follows:

    1. Resume & Cover Letter Screening
    2. Phone screening: We'll get to know you, discuss the basic qualifications of the job, and answer any questions you may have to make sure there is a good mutual fit. 
    3. Skills Exercise: This brief exercise is intended to identify if you're not just qualified on paper but if you have what it takes to actually deliver. 
    4. Face to face interview: If you make it this far, consider yourself a top candidate. We'd like to meet with you, either face-to-face in our Portland, Oregon office, or via a Zoom call. 
    5. References & Background Check: We want to know what makes you tick so we'll ask a variety of references for their opinions. Consider yourself a finalist at this stage, we don't want to bother your references unless you're in the final stages.

    Hire: When it seems clear that we're a mutual fit, we'll make it official.

    HOW TO APPLY

    Applications only accepted via Breezy. https://the-good.breezy.hr/p/970865c744b0-user-experience-intern-remote

    Applications without a cover letter will not be considered.

    CORE VALUES

    At The Good we thrive by holding true to three core values that we expect every team member to uphold in themselves, and one another:

    Make Improvements, Not Excuses. We hold each other accountable to grow through practice, not perfection.

    Impact Over Income. Our company exists to eliminate bad online experiences, not just to make a profit. Our success allows us to invest in people and communities.

    Own Your Experience. Every challenge presents an opportunity. We all take ownership over difficult situations and take steps to positively influence the outcome. We all carry our own weight and seek to inspire others by example.

    Strive For Clarity. The best decisions are made when we have accurate information, communicated respectfully and with clarity. We're not afraid to say, “I don't know, but let me find out.”

    ABOUT THE GOOD

    A little about our “Why”.

    At The Good we know what ecommerce leaders really want is to have a website that produces a lot more revenue from their existing traffic. In order to do that, they need to convert more of their website visitors into buyers. The problem is, they don't know how to get their conversion rate to the next level which makes them feel frustrated and stuck.

    We believe every ecommerce leader deserves a clear path that helps them realize their website's true conversion potential. We understand how challenging it can be to take an existing website to its next level, which is why for almost 10 years we have been helping ecommerce sites increase their conversion rates without the need to increase traffic.

    In fact, we've written the book on it: Stop Marketing, Start Selling.

    We are proud to be a certified B-Corporation.

    B Corps are a new type of company that uses the power of business to solve social and environmental problems. While The Good has sought to hold ourselves to higher standards as a matter of principle, the certification has helped to add another layer of outside accountability and transparency. B-Corp has evaluated how our practices impact our employees, their community, the environment, and our customers. To learn more about our certification, check out The Good's B Corp profile.

    RECRUITERS: PLEASE NO EMAILS OR PHONE CALLS.