Job Description: Horticulture Team Leader

The Team Leader position is one of the most important in our company. A Team Leader supervises and manages team members as they perform exceptional care to our customer’s properties. The Landscaping Maintenance Team Lead is primarily responsible for managing the execution of contracted landscape bed maintenance and turf care contracts. Secondary responsibilities include managing landscape cleanups in addition to other projects such as landscape, sod, and holiday lighting installations, and providing operational support wherever the company may need.

The Grounds Guys of Lake Charles is a dynamic and growing provider of Professional Lawn & Landscape services in Southwest Louisiana. Founded in 2018 by Lake Charles natives Nathaniel & Alexis Allured, we are in our 4th year of business with plans for continued rapid growth which will create opportunities for advancement. If you have a positive attitude, are eager to learn about business, and enjoy collaborating with others to accomplish goals, then you are an excellent fit for our culture.

Key Performance Responsibilities:

· Effectively manage the job execution of 1-4 people performing the delivery of services to our customers.

· Manage and perform landscape maintenance services which include: pulling weeds, spraying weeds, pruning shrubs & bushes, planting seasonals, installing mulch, applying fertilizer & preemergent herbicide, and more, to meet company quality standards.

· Manage and perform other lawn & landscaping related duties as assigned based on company workflow.

· Educate, motivate, coach and mentor their team.

· Manage workflow according to the Lead Playbook.

· Collaborate with the other Team Leaders to ensure all teams are working together to reach company goals and objectives.

· Ensure proper production efficiencies (budgeted times) are met while striving to provide legendary customer service and job quality.

· Ensure the team is working in a responsible and safe manner.

· Accurately track time and submit reports of the team’s performance daily using a mobile device.

· Capture photos of jobs and upload using a mobile device.

· Manage equipment utilization to prevent abuse and unnecessary equipment damage and downtime.

· Manage client expectations by proactively communicating with clients and company management about any property issues which need to be resolved.

· Resolve client concerns which may arise during the course of operations by engaging with clients to understand their needs and adjust the team’s approach accordingly, while collaborating with Field Operations Coordinator and/or Account Manager for additional engagement.

· Contribute to company growth by communicating upsell opportunities to Field Operations Coordinator and/or Account Manager.

· Ensure that all Team Members conduct themselves by the Code of C.A.R.E. while delivering an exceptional customer experience daily.

· Any other tasks needed to effectively complete jobs assigned to your Team.

Reports to: The Team Leader reports directly to the Field Operations Coordinator.

We show that we C.A.R.E., by putting the needs of Our:

Customers first, by always having a positive and helpful

Attitude, and by treating everyone and everything with

Respect, By living our Code of Values we

Enjoy Life in the process.

<p class="disclaimer"><span style="font-size: 8pt;">*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.</span></p>