Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living. We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service Responsibilities: • Consistently improve cancellation/retention rates and achieve cancellation/retention goals • Superb listening skills with the ability to overcome customers' initial concerns and objections • Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible • Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide • Understanding and interpreting customer data • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call • Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms • A deep understanding of the product or service being offered and the industry in which the company operates • Resell the value of being an insurance policyholder • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Communicate frequent customer suggestions to the team to troubleshoot • Maintain customer accounts and update them with new account information as needed • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Create records of customer interactions and follow up to ensure all questions have been answered Qualifications: • Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you! • Retention/Sales experience of at least 2 years (preferred) • Customer Service experience of at least 2 years (preferred) • Strong sales savvy and persuasion skills • Strong written and oral communication skills • Talent for multitasking; typing while talking to customers • Proficient with computers, strong keyboarding skills • An aptitude for problem-solving and handling objections • Strong background in call-center environment and sales-focused • Attention to detail Compensation: $45,000 - $60,000

• Consistently improve cancellation/retention rates and achieve cancellation/retention goals • Superb listening skills with the ability to overcome customers' initial concerns and objections • Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible • Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide • Understanding and interpreting customer data • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call • Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms • A deep understanding of the product or service being offered and the industry in which the company operates • Resell the value of being an insurance policyholder • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Communicate frequent customer suggestions to the team to troubleshoot • Maintain customer accounts and update them with new account information as needed • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Create records of customer interactions and follow up to ensure all questions have been answered