At The Health Insurance Guy LLC in Fort Lauderdale, FL, US, we are dedicated to providing top-notch health insurance solutions to our clients. Join our team as a Customer Service Manager and play a pivotal role in ensuring our clients receive exceptional service and support. You will lead a team of dedicated customer service representatives, fostering a positive and collaborative work environment. As a Customer Service Manager, you will have the opportunity to make a real difference in people's lives by helping them navigate the complex world of health insurance with ease and care. Bring your passion for customer service and leadership skills to our team and be part of a company that values excellence in customer care. Responsibilities: • Develop and implement customer service policies and procedures to enhance customer satisfaction and ensure a smooth customer experience. • Conduct regular training sessions for customer service representatives to improve their skills and knowledge in handling customer inquiries and complaints. • Collaborate with other departments to address customer issues promptly and effectively, fostering a culture of teamwork and problem-solving. • Analyze customer service data and feedback to identify areas for improvement and develop strategies to enhance the overall customer service experience. • Monitor and evaluate customer service metrics, such as response time and customer satisfaction ratings, to track performance and make data-driven decisions for continuous improvement. Qualifications: • 3+ years of experience in a customer service role • Excellent verbal and written communication skills • Proficient in Microsoft Office • Life and Health Insurance License • Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role. • Experience in the health insurance industry is a plus. • Excellent communication and leadership skills. • Strong problem-solving and decision-making abilities. • Proficiency in customer service software and CRM systems. Compensation: $75,000 - $100,000

• Develop and implement customer service policies and procedures to enhance customer satisfaction and ensure a smooth customer experience. • Conduct regular training sessions for customer service representatives to improve their skills and knowledge in handling customer inquiries and complaints. • Collaborate with other departments to address customer issues promptly and effectively, fostering a culture of teamwork and problem-solving. • Analyze customer service data and feedback to identify areas for improvement and develop strategies to enhance the overall customer service experience. • Monitor and evaluate customer service metrics, such as response time and customer satisfaction ratings, to track performance and make data-driven decisions for continuous improvement.