Job Description

We are looking to fill a Customer Service Representative role here at Highlander Group. It is your responsibility to assess and fulfill customer needs by exerting a great deal of knowledge, empathy and professionalism.

You are people-orientated and adaptable, with outstanding problem-solving skills.

Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach. To succeed in this role you will have:

• Strong verbal communication skills

• Confidence when speaking to the customers

• Basic data entry knowledge

• Ability to multitask, prioritise and manage time effectively

• Ability to retain and recall important information

• Capacity to work independently and proactively

• High aptitude for following communication guidelines, procedures and policies

• This role is customer-focused, and you will be part of the Customer service department providing day-to-day support across the following:

• Managing large amounts of inquiries about customer accounts

  • Answering detailed product and service questions
  • Identifying and fulfilling customer needs to achieve satisfaction
  • Handling complaints, providing appropriate solutions and alternatives
  • Keeping records of customer interactions, processing customer accounts and filing documents
  • Learning product knowledge

• Compiling reports on overall customer satisfaction

• Skills and Qualifications:

• High school diploma

• Successful experience in a corporate environment

• Strong communication skills, including active listening and clear articulation

• Ability to solve problems and alleviate conflicts or escalate tactfully

• Ability to multitask, manage time, and prioritize

• Able to work individually and as a team

• If you are interested, please apply directly to the company over Indeed. We are looking to expand our company in 2022!