Our client is currently seeking a  People Operations Manager (Sr. Manager on the Westside of Los Angeles. You will use your excellent relationship building and organizing skills, as you work side-by-side with their CEO/CFO and leadership team, to support the overall planning, coordination, and administration of all People Ops, Recruiting, and Office programs/functions. This is a unique opportunity to enter into a developed Software as a Service start-up and become a catalyst to scale the company to bigger revenue stages. The role itself is an individual contributor role, but designed to be a starting point for a progressive career development experience depending upon demonstrated performance and potential – you will have significant support and autonomy to lead and deliver a big impact (and possibly longer-term: build/lead a team). This position has three core elements: (1) own the full employee/lifecycle and experience, (2) own the office operations and culture, and (3) drive/support the recruiting process.

The company’s primary aspiration is to be a career-defining event for as many employees as possible. The company is currently undergoing a slight pivot towards a performance-first culture that drives accountability and ownership at all levels of the organization. In this role you will be a major catalyst in this cultural transition

What you’ll do

• Design and own the delivery and effectiveness of core People and Culture processes and programs, including:
  • Employee lifecycle activities >>
    • Preparing or maintaining employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
    • Own the employee on-boarding and off-boarding process which includes: drafting offer letters, drafting other new hire/onboarding related materials, tracking onboarding completion and scheduling new hire orientations. Also assist in the offboarding process to ensure thoroughness
    • Manage Annual Performance & Total Pay/rewards processes
  • Benefits planning and administration
  • Compliance and policy management >> Ensure compliance with applicable labor and employment laws and regulations; keeping up to date on legislation/policy in the industry that could impact our people strategy
  • Recruiting >> Assist hiring managers with job postings, sourcing, coordination of external recruiters, resume screening, interview scheduling and maintenance of our ATS system
  • Serve as primary contact to assist employees in resolving employee relations issues and grievances by conducting effective, thorough, and objective investigation
• Workplace and Culture
  • Champion and role model our culture, values, and mission, finding ways to continually strengthen them at the company overall
  • Drive company-wide initiatives that increase employee satisfaction and productivity
  • Develop, plan, execute employee engagement activities that increase employee collaboration and engagement including annual company kick-off.
  • Manage HQ day-day office operations
  • Partner with the Finance Controller & Site Manager to manage the day-day operations of the company’s Philippines support team
    
    

Who You Are & How you will be successful!

• You leverage all essential HR procedures and practices—from employment law to compliance—to build a best-in-class People Operations practice. You love staying abreast of the latest industry updates, and you continually seek out best practices from your peers
• You turn feedback and your own observations into a strategic, clear, and achievable plan. Be it a program, process, or policy, you excel at connecting the dots from plan to execution and engaging your strong problem-solving skills. You’re comfortable being a “hands-on” manager, willing to roll up your sleeves to get things done, being able to oscillate between a 30,000ft and 5ft view.
• One of your superpowers is building relationships at every level of the organization. You are equal parts emphatic and objective, able to put yourself in someone else’s shoes but eager to thoughtfully consider all sides of an issue. You are a coach and advisor who inspires trust and is sought out for your ability to deliver thoughtful feedback and unblock potential.
• You are a proactive self-starter who navigates ambiguity with aplomb. There’s nothing you love more than turning something chaotic into a structured and orderly process!
• The well-being of our team is one of your top priorities. You continually monitor employee sentiment, spotting issues before they become problems and proactively suggesting ways to help everyone reach their full potential.

   

  Experience Requirements

• Four - Seven years of experience in a HR, Operations, or Recruiting role at a fast-growth tech environment (or equivalent)
• Proficiency in Google/MSFT Apps and experience working with an HRIS, applicant tracking system, and social media tools
• Communication is one of your top strengths. You are proactive, clear, and compelling in your written and oral communication, and your high EQ and business acumen mean you can communicate effectively with all stakeholders