We are looking for friendly and outgoing front desk staff! Responsibilities: • Field customer complaints when necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • High school graduate, GED recipient, or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred Compensation: $16 - $18 hourly

• Field customer complaints when necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct