Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

JOB RESPONSIBILITIES: • Provide superior customer service to all internal/external business partners • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner • Responsible for processing changes in a fast-paced inbound phone environment. Changes include Quotes, Endorsements, Re-writes, Policy Cancelations etc. • Demonstrate the ability to analyze information to make appropriate decisions and solve problems • Maintain basic knowledge of Property and Casualty, principals and company products while following basic underwriting guidelines • Effectively navigate multiple systems (candidates will be trained on Proprietary Chubb systems applications) to research, analyze and resolve customer inquiries. • Must be able to navigate and be familiar with Microsoft Office Word (use of internal templates in Word) and Excel (data entry) • Maintain established levels of productivity and quality standards within a fast-paced environment. SLAs will be reviewed with candidates during interview. Process assigned work within the established timeframes SKILLS: • Strong customer service skills including oral and written communication • Knowledge of customer service principles and practices • Ability to handle multiple priorities within strict time constraints. • Need to be prepared to work and participate in a team environment • Possesses the ability to work independently • Demonstrate commitment to team and departmental goals. • Ability to make informed decisions, achieving the appropriate results. • Data entry skills are required, along with being detailed oriented • Demonstrated knowledge of MS Office systems, Outlook and navigating through multiple systems EDUCATION/EXPERIENCE: College Degree preferred as this is tracking for a temp to perm career opportunity, however, High school diploma or GED will be considered. 0-2 years customer service-related experience required. Phone, Data Entry and or Processing experience a plus.

Company Description

The Jacobson Group is the leading provider of insurance talent. For 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, RPO, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.