ABOUT THE MUSEUM: The James Museum of Western & Wildlife Art provides experiences that inspire human connection and transformation through art depicting the peoples, landscapes, and history of the American West, and wildlife of the world. More than 400 works of art including sculpture, paintings, and jewelry are on display in the museum’s 26,000 square feet of gallery space. The museum engages the community through programs and educational opportunities that bring our history to life and amplify voices that are not often at the forefront of mainstream Western art. The James Museum opened in April 2018 in the heart of downtown St. Petersburg, a community with a thriving arts scene, located on Florida’s Gulf Coast.

PRIMARY FUNCTION: The Visitor Services Associate II (Part-time) reports directly to the onsite Visitor Services Manager. The VS II is part of our front-facing staff essential to creating an exceptional visitor experience. VS II’s provide high-quality customer service providing visitors with information about the museum including information about the building, collection, history, membership program, events and educational programming. They also enforce security and safety procedures in all public spaces of the museum.

DUTIES & RESPONSIBILITIES

• be the first museum contact for the visiting public and members
• create a positive museum experience by providing assistance in the galleries
• provide visitor information and assist with enhancing total visitor experience
• enforce security and safety procedures and protocols in all public spaces of the museum. Enforce gallery rules of conduct when needed.
• become knowledgeable about The James Museum’s building, history, calendar of events and programs and membership program.
• provide information to visitors including museum policies, special exhibitions, collections, membership, events and programs.
• provide assistance as needed, for events and programs outside of normal operating hours
• assist with preparation of museum opening and closing by conducting daily walk-throughs of galleries and other public spaces, checking signage, etc.
• provide assistance to the onsite Visitor Services Manager as assigned. ****

SKILLS AND EXPERIENCE

• Proven ability to easily engage people and orient them to the museum’s offerings.
• Ability to apply critical thinking and sound judgment to solve problems independently.
• Customer service experience preferred.
• Serve as ambassador to museum, and market museum in a positive manner.
• Ability to be dependable and punctual.
• Able to work well with individuals from a wide variety of ethnic, cultural and economic backgrounds.
• Excellent interpersonal and communication skills including public speaking to groups.
• Able to work a flexible schedule, including weekends, holidays, and evenings a minimum of 15 hours up to 29 hours/week (Part-time), depending upon the museum’s needs.
• Must be able to stand and move around public areas of the museum for extended periods of time (reasonable accommodations will be made for qualified candidates with disabilities) ****

EDUCATION

• High School Diploma

• Some college preferred