Job Description

CALL CENTER REPRESENTATIVE | PATIENT SERVICES

COMPENSATION: $15/HR - $18/HR

SHIFT: 8:30 am to 5:00 pm or10:00 am to 6:30 pm Monday through Friday with occasional Saturdays. Note that the schedule is subject to change based on production needs)

THE ROLE

This opportunity is for a high-profile, fast-paced Medical Office in Tarzana.  Our client is looking for a highly motivated, outgoing, personable, and enthusiastic individual for a position in our patient care department.

The ideal candidate has an unparalleled work ethic with an upbeat personality and is someone that is committed to delivering stellar customer service to all our patients. Patient Services Representatives are expected to handle multiple tasks at once and always maintain accuracy and professionalism.

WHO YOU ARE

• Prior experience within a call center.
• Experience handling a high volume of calls and chats.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience, and understanding.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
• Highly organized with detailed follow-up skills.
• Strong interpersonal and communication skills.
• Ability to prioritize multiple tasks.
• Demonstrated written communication skills.
• Self-starter, self-disciplined, and able to work unsupervised.
• The ability to follow through on projects from start to finish.

YOUR BACKGROUND

• High School Diploma (or the equivalent
• Minimum of 2 years of experience in a call center environment
• Data entry experience
• Basic computer skills that include experience in Microsoft Office (Outlook, Word, and Excel)
• Experience in the Medical Services industry a plus.
• Bilingual a strong plus – Spanish Preferred

Company Description

The Jiles Group is a full-service retained executive search firm with decades of experience placing top tier talent within startups and small to midsize companies. We work across a variety of vertical markets including medical practices, high technology, life sciences, pharmaceuticals, biotechnology, and more.