Position Summary:     

Career Coach will lead the employment component of the Center for Working Families (CWF)] initiative at John Boner Neighborhood Centers by (1) helping individuals to connect with education, employment and skills training and to advance to a better job; and   (2) identifying employment sectors and employers able to hire people from target neighborhoods neighborhood.

Program Implementation: 

The role of the Career Coach is focus on the needs of the employment customer and that of the employer.  Career Coach will coordinate access to educational services and training, provide job and career coaching, follow up, and job retention services to employment customers; advocate for hard-to-employ residents such as the disabled and ex-offenders;  oversee Job Search Resource Area and assist employment customers with their web-based job search efforts; assist with organizing job fairs for neighborhood residents; analyze reasons why people are not hired or are fired and fine tune the recruitment and preparation process so people remain employed; provide soft skills/professional development training.  Work with employers to identify specific skills they are seeking and developing a process for employment customers to acquire those skills; maintain contact and dialogue with these employers and respond to their concerns; interface with neighborhood service providers as needed, with an emphasis on developing relationships with organizations that provide job readiness and job training services of benefit to the employment customer. Provide excellent customer service to employment customers and partner organizations.

Data Management and Reporting:

Understand data management protocols and procedures to ensure timely data entry and reporting task are complete. Routinely review and update customer data records to ensure system data is accurate and complete.  Ensures all program benchmarks and targets are met.   Ensures all data collection and reporting requirements are completed timely.  

Program Integration:  

Work as a member of the cross-functional team providing services to families enrolled in Financial Foundations’ programs, sharing information, participating in team meetings, and help to track and report progress and outcomes related to the Center for Working Families (CWF) Initiative. Interface with neighborhood service providers as needed, with an emphasis on developing relationships with organizations that provide job readiness and job training services of benefit to the employment customer.

Program Development: 

In cooperation with department director, other Financial Foundations’ staff, the Career Coach will use researched- based and data driven strategies to ensure programming meets the needs of participants.  The Career Coach will identify growing employment sectors and potential employers; develop relationships with employers in order to understand their business and the job requirements of positions they seek to fill. The Career Coach will research, develop and coordinate career pathways and training/certification programs for customers in high demand industries offering sustainable wages and benefits.

Job Requirements:

• 2-3 years of experience in workforce development, business-to-business services and customer care, with an emphasis on employer outreach and service to disadvantaged populations.  Previous successful experience in job development, recruiting, and job retention services is highly desirable.
• Excellent working knowledge of the local business environment in Indianapolis-Marion County.
• General knowledge and understanding of the needs of a low-income working population.
• 4-year degree preferred but significant professional experience (five years or more) may substitute at management’s discretion.
• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements.
• Well-organized and self-directed.
• Reliable transportation, as this position requires regular local travel.
• Ability to speak Spanish preferred.