Customer Service Representative (Remote)
Job Description
We are seeking a Full Time Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.
AT THIS TIME DUE TO CDC GUIDELINES WE WILL ALLOW THIS POSITION TO BE DONE REMOTELY
We value your health just as much as ours and our teams - with that being said due to the current situation with COVID-19 we will be taking the advice from the CDC in regards to social distancing seriously! We will be conducting interviews virtually via Zoom. We want everyone to have the opportunity to kick start a new career while remaining safe, comfortable and healthy! Our mission has always been to protect people and provide unlimited opportunities!
WHAT YOU'LL DO:
Serve as the first point of contact for all support communications – primarily via phone, email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
Help keep both internal and customer-facing support documentation up-to-date.
Actively provide recommendations for continuous product and process improvement.
Build scalable customer-facing resources for common questions and issues. RESPONSIBILITIES:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS: