About our Company

We are actively seeking a Restaurant Floor Manager to join our team! You will be responsible for assisting the General Manager in the daily front-of-house operations of the restaurant function. The responsibilities include, but are not limited to, quality control, cost control, customer satisfaction, employee management, and facility maintenance. A Floor Manager will work closely with the General Manager regarding short and long-term goals and manage expenses within approved budget parameters.

The ideal candidate should possess great communication skills, champion collaboration, thrive in a creative environment, value coaching, and is dynamic in resolving problems through empathy and action.

Opening in Fall of 2022, the LINE SF is a kinetic intersection where SoMa, Union Square, and the Tenderloin converge. Our endeavor is to reflect the neighborhood, culture, and spirit of the city by offering a food and beverage program devoted to the bountiful ingredients offered in the Bay Area region.

Responsibilities

Must be courteous and gracious, always maintaining a professional demeanor

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Maintain “open door” communication with employees

Uphold the highest standards of hospitality and service, constantly monitoring guest experience

Create and develop training programs with the goal of constant improvement, both at the individual and group level

Responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service

Develop new and analyze existing procedures that will improve guest patronage under the guidelines of Company’s policies

Handles all guest complaints in the restaurant area

Inspect and taste prepared foods to maintain quality standards and sanitation regulations

Participate in decision making and financial responsibility of Food & Beverage Program

Participate in weekly departmental meetings

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control

Assist GM in interviewing, selecting, training, guiding, managing and scheduling personnel

Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward

Ensure staff understands their job expectations before holding them accountable

Maintain awareness of documentation needed and retained in employee files

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)

At least two (2) years’ experience in the hospitality or service industry preferred

Strong communication skills

Strong self-awareness

Positive Attitude

Proactive problem-solving abilities

Collaborative spirit

Detail oriented

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS, POS

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.