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Central Services- Virtual Call Center Agent (location requirements apply)

The LINE & Saguaro Hotels

Central Services- Virtual Call Center Agent (location requirements apply)

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    About our Company

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

    That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

    We are seeking an experienced reservations specialist to join our industry-leading team of service agents supporting online and voice reservations as well as guest services. This role provide remote support throughout our portfolio of 5 hotels based throughout the US.

    Responsibilities

    Develop an in-depth knowledge of brands, properties, and guest room facilities/services.

    Share best-practices and techniques for engaging guests in memorable conversation with peers.

    Respond to guest contacts within established service levels and strive to exceed their expectations every time.

    Meet conversions and KPI goals as agreed with Team Lead on a recurring basis.

    Provide each guest with a thoughtful, memorable experience.

    Competencies

    Experience with working remotely is desired, but not a requirement

    Is self-motivated, reliable, and a trusted member of teams they’ve been a part of previously

    Strong communication skills, ability to interface with others is critical to this role and team

    Enjoy speaking with people on the phone in a warm, genuine, and authentic tone (25% of time spent on the phone)

    Strong desire to learn about hospitality, and more

    Passionate about the experience offered at Sydell Group properties

    Must be a highly-motivated self-starter that pays attention to detail

    Schedule flexibility as this is an overnight position on a 24/7 operation

    Proficiency in Microsoft Word, Excel, and Outlook.

    Familiarity with SynXis and hotel PMS systems beneficial

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    ABOUT BRAND

    www.thelinehotel.com

    www.thesaguaro.com

    This is a remote position.