Central Services- Virtual Call Center Agent (location requirements apply)
About our Company
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.
We are seeking an experienced reservations specialist to join our industry-leading team of service agents supporting online and voice reservations as well as guest services. This role provide remote support throughout our portfolio of 5 hotels based throughout the US.
Responsibilities
Develop an in-depth knowledge of brands, properties, and guest room facilities/services.
Share best-practices and techniques for engaging guests in memorable conversation with peers.
Respond to guest contacts within established service levels and strive to exceed their expectations every time.
Meet conversions and KPI goals as agreed with Team Lead on a recurring basis.
Provide each guest with a thoughtful, memorable experience.
Competencies
Experience with working remotely is desired, but not a requirement
Is self-motivated, reliable, and a trusted member of teams they’ve been a part of previously
Strong communication skills, ability to interface with others is critical to this role and team
Enjoy speaking with people on the phone in a warm, genuine, and authentic tone (25% of time spent on the phone)
Strong desire to learn about hospitality, and more
Passionate about the experience offered at Sydell Group properties
Must be a highly-motivated self-starter that pays attention to detail
Schedule flexibility as this is an overnight position on a 24/7 operation
Proficiency in Microsoft Word, Excel, and Outlook.
Familiarity with SynXis and hotel PMS systems beneficial
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
ABOUT BRAND
www.thelinehotel.com
www.thesaguaro.com
This is a remote position.