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Membership Sales & Customer Service Associate

The Lash Lounge Fishers

Membership Sales & Customer Service Associate

Fishers, IN
Full Time
Paid
  • Responsibilities

    Seeking outgoing, personable, sales-oriented individuals to work at The Lash Lounge Fishers-Downtown as Front Desk Sales Associates!

    Front Desk Sales Associate:

    What We Do: The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.

    Why Join our Sales Team: We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team!

    Schedule: MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS

    Key Responsibilities:

    Meet and exceed guest membership and scheduling targets

    Consult with guests on key benefits of services, memberships, and retail products

    Coordinate appointment scheduling, communicating confidently via phone, text and email

    Create an outstanding experience so every guest will want to return

    Decisively resolve issues, appropriately escalating issues to mitigate in future

    Manage accurate sales transactions and guest/member records within MindBody software

    Other duties as assigned

    Our ideal candidate:

    You are a spirited, outgoing team member who is passionate about excellent customer service

    You take pride in, and truly enjoy, cultivating relationships with guests

    You smile and demonstrate exceptional communication skills with ability to listen, clearly communicate

    You can work in fast paced environments, multitasking and prioritizing

    You always work with the highest levels of integrity and respect and avoid gossip/drama

    You always present as professional, confident and approachable

    You are skilled at using various technology platforms and feel comfortable learning to use new programs

    Schedule: MUST BE AVAILABLE WEEKDAY EVENINGS, SATURDAY AND SUNDAY

    Experience:

    Customer service and/or front desk/receptionist: 2 years

    Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)

    Salon/beauty experience preferred

    Job Type:

    Part-time reporting to the Salon Manager. Will work in coordination with the Front Desk team.

    Pay: $13.00-$15.00 per hour, plus bonus and commission eligible