Job Description

Job Description SummarY

The Chief Operating Officer (COO) oversees the organization's ongoing operations and procedures. This is the organization’s second-in-command and responsible for the efficiency of business and development of referral source relationships. The COO is a key member of the senior management team, reporting only to the Chief Executive Officer. The goal of the position is to secure the functionality of business to drive extensive and sustainable growth.

Essential Job Functions/Responsibilities

LEADERSHIP

• Assure the organization has a vision and strategy plan that achieves its' mission and monitor consistent and timely progress. Assist in developing overall health care strategy and building of the infrastructure to support the strategy.
• Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization.
• Act as a professional advisor to the Board of Directors on all aspects of the organization's activities.
• Provide leadership in developing programs, organizational and financial plans with the Board of Directors and staff and carry out plans and policies authorized by the Board.
• Foster an organizational cultural that encourages and supports employee inclusion and participation.
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Work to educate community groups and local political entities regarding organizational goals and needs.
• Clearly communicate to staff activities of the organization, its programs, and goals.
• Represent in a positive manner programs and concepts of the organization to other organizations and the public.
• Maintain a working knowledge of significant developments and trends in the home health hospice field.

OPERATIONAL PLANNING AND MANAGEMENT

• Develop an operational plan, which incorporates goals and objectives that work towards the strategic direction of the organization.
• Oversee the planning, implementation and evaluation of the organization's clinical programs and services.
• Ensure clinical and operational regulatory compliance with State and Federal regulations and 501(C)3 status.
• Develop new and unique ways to improve operations of the organization and to create new opportunities.

BUSINESS DEVELOPMENT:

• Set comprehensive goals for performance and growth.
• Referral source management and relationship development with referral sources such as physician groups and payor sources. Manage relationships with partners/vendors.
• Assist CEO and VP of Business Development in fundraising and other ventures.
• Research funding sources oversee the development of fund raising plans and writes funding proposals to increase the revenue of the organization.

QUALITY AND COMPLIANCE

·       Work closely with the Chief Compliance Officer (CCO) to assure that all clinical areas are in compliance with regulations and GSH policies and procedures and develop plans of correction when compliance issues are identified. Develop, maintain, and revise clinical policies, procedures, and practice guidelines in collaboration with the leadership team. 

·       Ensure regulatory compliance is valued, understood, and incorporated in best practices by all clinical staff,  

·       Establish appropriate systems and delegates accountability to monitor and ensure appropriate response to patient, family, and community evaluations of services provided.

·       Develop strategies to improve CAHPS (Consumers Assessment of Healthcare Providers and Systems), HQRP (Hospice Quality Reporting Program) and Hospice PEPPER (Program for Evaluating Payment Patterns Electronic Report) scores and other hospice quality metrics, HHCAHPS, Star Ratings, HH QRP and other home health measures.

·       Assist CCO with Medicare and State hospice surveys.

SERVICE DELIVERY

·       Provide direction with the leadership team to promote customer service that ensures responsiveness and communicates professional expertise to all customers, including staff, patients/families, facility partners, physician and referral partners and the greater community.

·       Oversee Administrator On-call (AOC) program, including scheduling, training, and developing processes.

·       Assure that staffing levels effectively meet the needs of patients and families.

·       Develop systems and reports to enhance clinical outcomes.

·       Review and sign travel and other patient-related agreements as designated by the Chief Executive Officer (CEO).

·       Review all complaints and intervene as necessary to resolve issues.

FINANCIAL:

·       Review monthly financials with the Chief Financial Officer (CFO) and CEO

·       Work with VP’s, AVP’s and clinical directors in budget development and implementation

·       Work with clinical directors to assure that care is delivered in a cost-effective, safe way.

·       Evaluate cost of new services and other factors that impact income

HUMAN RESOURCES PLANNING AND MANAGEMENT

• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.
• Encourage employee inclusion, participation, development and education. Lead employees to encourage maximum performance and dedication. Create policies that support the culture and vision of the organization.
• Maintain a climate that attracts, keeps, and motivates a diverse staff of top-quality people.

RISK MANAGEMENT

• Identify and evaluate the risks to the organization's people (patients, customers, staff, management, volunteers,), property, finances, good will and image. Implement measures to control risk.

MISCELLANEOUS

• Understand ethical behavior and business practices and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Execute projects assigned by the CEO.

THE ABOVE STATEMENTS ARE THE ONLY MEANT TO BE A REPRESENTATIVE SUMMARY OF THE MAJOR DUTIES AND RESPONSIBILITIES PERFORMED BY INCUMBENT(S) OF THIS JOB.  THE INCUMBENT(S) MAY BE REQUESTED TO PERFORM JOB RELATED TASKS OTHER THAN THOSE STATED IN THE DESCRIPTION.

Qualifications

Position Qualifications

• Proven experience as a business and operations strategist in a health care setting
• Understanding of business functions such as HR, Finance, Marketing, Development, Clinical, etc.
• Demonstrated competency in strategic planning and business development.
• Experience in hospice, palliative care and home health care preferred.
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• BS/BA in Business Administration or relevant field; MS/MBA/MPH is a plus
• Excellent people skills, business acumen and exemplary work ethic

Additional Information

Here at Bridge Home Health and Hospice, we are committed to our employees and their well-being. Benefits Include:

• Competitive compensation
• You may be eligible for our fleet car program coming in 2021.
• Dynamic, fun, team-oriented work environment
• Countless growth and development opportunities
• Flexible Schedules
• Medical, dental and vision insurance
• Company Paid Life insurance
• Mileage Reimbursement 
• PTO
• Paid Holidays
• Paid Sick Days
• Employee Assistance Program
• 401K
• FSA

And so much more!

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.”