Management Assistants at The Learning Experience are responsible for assisting operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.

Manages all vendor relationships- organizes facilities maintenance and technology support

In partnership with Center Director and Business Manager conducts team meetings to communicate important information and set a direction

Coordinates children's drop offs daily and completes appropriate documentation daily.

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.

Effectively uses social media channels for parent engagement and retention

Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.

Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers

Has a strong understanding of the childcare offerings within the community

Maintains the lead tracking portal and customer database

Coordinates the registration process and maintains customer and employee information in center systems

Responsible for communications to families (i.e. newsletters)

Plans and manages budget for “parent pleasers”

Qualifications:

3+ years’ experience in retail/store management - cross-industry experience is welcome

Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting

Ability to leverage data to understand the business and make decisions